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Visualization of asynchronous conversation in LiveChat widget between website visitor (customer) and company support agent

Like a ticketing system, but more straightforward

With Availability, asynchronous communication gets easier for you and your customers.

Free 14-day trial Three-minute setup No credit card required

Visualization of asynchronous conversation in LiveChat widget between website visitor (customer) and company support agent

Like a ticketing system, but more straightforward

With Availability, asynchronous communication gets easier for you and your customers.

Free 14-day trial Three-minute setup No credit card required

Everything you like about the asynchronism of a ticketing system

Adjust your team’s availability by choosing when customers can start a chat — always or only when agents are accepting them. Give customers more flexibility to chat when and how they want.

The key to stellar customer experience

Imagine how much more satisfied your customers will be knowing they can leave a message and be sure that they’ll get a reply once your agents are back to work.

Forget that missed chats ever existed

Fear of missing out can be a pain, but you don’t have to be available 24/7. We’ll keep the messages you get when you’re away nice and safe until you’re ready to reply.

A chatting experience that fits into busy schedules

No more disappointments. Customers can start a chat and leave your website, without putting off their other plans just because they’re waiting for your reply. And once they get it, they’ll get an email they can reply to directly or via the chat widget.

Visualization of email notification sent to a customer's mobile phone by a support agent via LiveChat app Visualization of email notification sent to a customer's mobile phone by a support agent via LiveChat app

Get more done in less time

Availability means continuity. Rewind conversations in search of important details and pick up where you left off when necessary.

Full chat history at hand at any time

Customers can always reread the information they need without repeatedly asking similar questions, giving you time to focus on the most burning matters.

Internet outage isn’t the end of the world

If a customer leaves halfway through the conversation, they’ll still get your messages, and you won’t need to start a chat all over again once they’re back.

Get more done in less time

Availability means continuity. Rewind conversations in search of important details and pick up where you left off when necessary.

Visualization of website's Live Chat widget with a conversation between customer and support agent and a chat history

Full chat history at hand at any time

Customers can always reread the information they need without repeatedly asking similar questions, giving you time to focus on the most burning matters.

Internet outage isn’t the end of the world

If a customer leaves halfway through the conversation, they’ll still get your messages, and you won’t need to start a chat all over again once they’re back.

Good business is all about relationships

Check back with customers

Restart conversations (not in a creepy way), even if you haven’t talked in a long time. Ask for product feedback and show that you truly care about your customers.

Personalization isn’t a fad

Tailor your offers to a chat history and previous purchases to increase the odds of making more sales and make customers feel unique. Who wouldn’t appreciate that?

Good business is all about relationships

Screenshot of LiveChat application dashboard with a restarted conversation between agent and client

Check back with customers

Restart conversations (not in a creepy way), even if you haven’t talked in a long time. Ask for product feedback and show that you truly care about your customers.

Screenshot of LiveChat dashboard with a product recommendation sent asynchronously to a customer by support agent

Personalization isn’t a fad

Tailor your offers to a chat history and previous purchases to increase the odds of making more sales and make customers feel unique. Who wouldn’t appreciate that?

Chatting is now more convenient than ever.

Chatting is now more convenient than ever.

Free 14-day trial Automation No credit card required

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Need more than the above?

Some cases are more complex than others. Some are impossible to resolve during a single chat. Or maybe you’re heavily invested in email support and could use an extra bit of functionality with this channel?
HelpDesk has got you covered!

Visualization of automation functionality in HelpDesk application integrated with LiveChat software

Save time with automation

Assign and resolve tickets automatically, send pre-made canned responses, and manage multiple similar tickets at the same time.

Screenshot of HelpDesk application dashboard showing filters set for categorizing customers tickets

Improve your workflow

Categorize tickets with tags and group them together based on specific filters, creating custom ticket lists.

Visualization of automation functionality in HelpDesk application integrated with LiveChat software

Save time with automation

Assign and resolve tickets automatically, send pre-made canned responses, and manage multiple similar tickets at the same time.

Screenshot of HelpDesk application dashboard showing filters set for categorizing customers tickets

Improve your workflow

Categorize tickets with tags and group them together based on specific filters, creating custom ticket lists.

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Integrate with LiveChat

Connect HelpDesk to LiveChat and manage chats, ticket form messages, and emails in one omnichannel customer service platform.

Screenshot of support ticket creator in LiveChat application dashboard integrated with HelpDesk software showing tickets tab

HelpDesk and LiveChat work better together

Try HelpDesk now