Features

Chat tools

Get all the tools you need to provide excellent customer support.

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Reply faster

Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.

Canned responses

Save time on repeated questions

Quickly save responses to common questions. Reuse them in conversations with just a few keystrokes.

Easy to use

Enter a hash sign and start typing. Suggestions will start showing right away.

One-click save

Finding yourself writing the same thing over and over again? Save the response with one click.

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Chat tags

Keep track of every conversation

Add tags to your chats to give them context. You’ll always know what your customers talk about and what problems they face.

Better reporting with tags

Filter reports using tags to compare numbers between different types of cases.

Rich messages

Engage customers with a better live chat experience

Send messages that are more personal, intuitive, and appealing than plain text.

Buttons

A text message followed by buttons. Useful when you want to create a clickable response or build a menu.

Quick replies

Pre-defined instant replies that can be selected by users. Convenient for scheduling, surveying, and suggesting possible answers.

Cards and carousels

Cards that contain an image, a title, a description, and up to three buttons. Perfect for product recommendations. Add a few cards to create a carousel.

Moments

Apps that are temporarily displayed in the chat widget so the customer can complete an action like paying or scheduling a meeting.

Rich messages are available through integrations with services like ChatBot, Shopify, and Calendly.

Chat archives

Find past conversations

All chats are stored and can be accessed later on. Use filters to quickly find conversations that include a certain phrase, were handled by a particular agent, or happened during a specific time.

Inactivity messages

Never lose your leads again

Stay in touch with customers even when your agents are too busy to reply instantly.

Ask for email

If a visitor hasn't heard from an agent after a specified amount of time, you can still keep your lead engaged by asking for their email address.

Provide personal support to all your customers

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Notifications

Never miss a chat

Sound and visual notifications from LiveChat apps ensure that no chat or new message goes unnoticed. You can choose which notifications you want to receive.

Chat transfer

Help your teammates

Your agents can work as a team and transfer chats when necessary. It’s extra handy when you come across cases that only a particular member of the team can handle.

Chat ratings

Improve your customer service

Gather feedback to know if your customers are happy with their live chat experience.

Chat rating

It only takes one click for a customer to show how they rate your support team.

Post-chat survey

Get specific feedback with short surveys showing after each chat.

Customer satisfaction report

Check how each of your agents is rated to see where your team can improve.

Discover more features

LiveChat APIs

Use our APIs to automate your work and create custom integrations

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Messaging channels

Reach your customers wherever they are

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Customization

Change the look of your chat widget so it matches your website’s design.

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Engaging customers

Discover how LiveChat helps you get more chats

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Reports & analytics

Get an overview and in-depth data about your chat and agent activity

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Sales & ecommerce

Sell, generate leads, and improve sales workflow using LiveChat

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Security

Focus on growing your business. We will make sure your data is safe

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Team management

Help your team get more efficient with LiveChat

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Ticketing system

Solve every support case with our built-in ticketing system

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It’s very intuitive and all the new improvements make our work much more comfortable.

Anita Patla, Team Manager, NJU mobile

36,000+ customers can't be wrong

Chat tools

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