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Chat tools

Get all the tools you need to provide excellent customer support.

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LiveChat app chat features

Message sneak-peek

Reply faster

Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.

Canned responses

Save time on repeated questions

Quickly save responses to common questions. Reuse them in conversations with just a few keystrokes.

Easy to use

Enter a hash sign and start typing. Suggestions will start showing right away.

One-click save

Finding yourself writing the same thing over and over again? Save the response with one click.

Try out all LiveChat features with a free trial

Free 14-day trial Team plan features No credit card required

Chat tags

Keep track of every conversation

Add tags to your chats to give them context. You’ll always know what your customers talk about and what problems they face.

Better reporting with tags

Filter reports using tags to compare numbers between different types of cases.

Chat tags

Rich messages

Engage customers with a better live chat experience

Send messages that are more personal, intuitive, and appealing than plain text.


A text message followed by buttons. Useful when you want to create a clickable response or build a menu.

Rich message with a button

Quick replies

Pre-defined instant replies that can be selected by users. Convenient for scheduling, surveying, and suggesting possible answers.

Rich message with a quick reply

Cards and carousels

Cards that contain an image, a title, a description, and up to three buttons. Perfect for product recommendations. Add a few cards to create a carousel.

Rich message with a mobile card


Apps that are temporarily displayed in the chat widget so the customer can complete an action like paying or scheduling a meeting.

Rich message with moments

Rich messages are available through integrations with services like ChatBot, Shopify, and Calendly.

File sharing

Share anything

Drag and drop files to send them on chat. Screenshots, offers, catalogs. Whatever makes supporting your customers easier. Oh! Customers can send files, too.

We support these file formats (and many others):

.jpg, .png, .gif, .tif, .bmp, and more
.pdf, .ps, .eps, and more
.ptx, .ppt, .keynote, and more
.mp3, .wav, .aif, .mpg, .ogg, and more
.xls, .xlm and more
.exe, .bat, and more
.html, .css, and more
.zip, .rar, .7z, and more
.docx, .rtf, .txt, .eml, and more
.mov, .avi, .mp4, .flv, .3gp, and more
File sharing within the chat widget

Chat archives

Find past conversations

All chats are stored and can be accessed later on. Use filters to quickly find conversations that include a certain phrase, were handled by a particular agent, or happened during a specific time.

LiveChat chat archives
LiveChat chat archives LiveChat chat archives LiveChat chat archives

Inactivity messages

Never lose your leads again

Stay in touch with customers even when your agents are too busy to reply instantly.

Ask for email

If a visitor hasn't heard from an agent after a specified amount of time, you can still keep your lead engaged by asking for their email address.

Inactivity messages in LiveChat

Provide personal support to all your customers

Free 14-day trial Team plan features No credit card required


Never miss a chat

Sound and visual notifications from LiveChat apps ensure that no chat or new message goes unnoticed. You can choose which notifications you want to receive.

LiveChat notification LiveChat notification

Chat transfer

Help your teammates

Your agents can work as a team and transfer chats when necessary. It’s extra handy when you come across cases that only a particular member of the team can handle.

Chat transfer in LiveChat

Chat ratings

Improve your customer service

Gather feedback to know if your customers are happy with their live chat experience.

Chat rating

It only takes one click for a customer to show how they rate your support team.

Chat rating in the chat widget

Post-chat survey

Get specific feedback with short surveys showing after each chat.

Post-chat survey in the chat widget

Customer satisfaction report

Check how each of your agents is rated to see where your team can improve.

Customer satisfaction report in LiveChat app

Discover more features

Image showing LiveChat's customer
It’s very intuitive and all the new improvements make our work much more comfortable.

Anita Patla, Team Manager, NJU mobile

37,000+ customers can't be wrong

Companies that use LiveChat Companies that use LiveChat Companies that use LiveChat

{{ i18n "frequentlyAskedQuestions" }}

Chat tool is software businesses use on their website to communicate with customers in real time. It helps to develop business, increase sales, and improve customer service. With a chat tool, companies can instantly engage with their customers, answer their questions, and provide support. Using a chat tool can help businesses to improve their customer experience, increase customer satisfaction, and build customer loyalty. It also helps to reduce response time, which is crucial in today's fast-paced business environment. By using a chat tool, businesses can gather valuable customer feedback, which can be used to improve their products and services. Overall, a chat tool is essential for any business that wants to stay competitive in today's digital world.

Website chat tools are software applications allowing businesses to communicate with their visitors in real-time. These tools are typically installed on a website and appear as a chat box or widget that visitors can use to initiate a conversation with a business representative. Website chat tools use a combination of technologies, including web-based chat software, messaging protocols, and artificial intelligence. When a visitor initiates a chat, the chat tool sends a message to the business's chat software, which then connects the visitor with a representative. The chat tool can also use AI to provide automated responses to common questions, freeing up representatives to handle more complex inquiries. Overall, website chat tools are an effective way for businesses to engage with their customers and provide a better user experience.

Using a chat tool for your website can significantly enhance your customer experience and boost your business. With a chat tool, you can provide instant customer support, answer their questions, and resolve their issues in real time. This can lead to increased customer satisfaction and loyalty, as well as higher conversion rates and sales. Moreover, a chat tool can help you gather valuable customer feedback, which can be used to improve your products and services. It can also help you identify and address any issues or concerns your customers may have before they become more significant problems. Overall, a chat tool is a powerful tool that can help you build stronger relationships with your customers and grow your business. So, to stay ahead of the competition and provide the best possible customer experience, consider adding a chat tool to your website today.

Online chat tools for business can help grow your business in several ways. Firstly, they provide a quick and easy way for customers to get in touch with your business, which can improve customer satisfaction and loyalty. Secondly, they can help you to generate leads and increase sales by allowing you to engage with potential customers in real time. Finally, they can help you to improve your customer service by providing a platform for customers to ask questions and receive support. Using an online chat tool for business can also help you to save time and money by automating specific tasks and reducing the need for phone support. Additionally, it can help you to gather valuable customer data and feedback, which can be used to improve your products and services. Overall, an online chat tool is helpful for any business looking to improve customer engagement, generate leads, and increase sales.

Yes, there are free chat tools available on the market. However, it's essential to remember that free tools often come with many limitations and may not provide the proper user experience. That's why we recommend LiveChat as a premium chat tool offering many features and benefits. With LiveChat, you can enjoy real-time customer communication, access to advanced analytics and reporting, and seamless integration with other business tools. Plus, our customer support team is available 24/7 to help you with any questions or issues. So while free chat tools seem like a good option, investing in a premium tool like LiveChat can ultimately lead to better customer satisfaction and increased sales.

Implementing a live chat or chatbot widget on the website is one of the best solutions for providing fast replies to customer queries. These tools allow quick and efficient communication with customers, giving them the answers they need in real-time. Live chats and chatbots are not only fast, but those apps also provide a personalized experience for customers. These tools can quickly and accurately address customer concerns using keywords and optimizing responses. This not only improves customer satisfaction but also helps to increase conversions and sales. So, if you're looking for a way to provide fast replies to customer queries, consider implementing a live chat or chat bot on your website.

Regarding live chat tools, LiveChat is the best option available. It offers a wide range of features that make it easy for businesses to communicate with their customers in real time. With LiveChat, you can easily manage multiple chats simultaneously, customize your chat widget to match your brand, and even integrate it with other tools like CRM software. Plus, it's incredibly user-friendly, so you don't need a tech expert to use it. Overall, LiveChat is the way to go if you're looking for the best chat tool to improve your customer service and boost your sales. An excellent choice is also ChatBot provided by LiveChat company.

Chat tools are essential for communication in today's digital world. They offer a range of features that make communication more accessible and efficient. Some standard chat tool features include real-time messaging, file sharing, video and voice calls, screen sharing, and group chats. These features allow users to communicate with each other in various ways, depending on their needs. Real-time messaging is an essential feature of chat tools. It allows users to send and receive messages instantly, making communication faster and more efficient. File sharing is another vital feature enabling users to share documents, images, and other files. Video and voice calls are also popular features that allow users to communicate face-to-face, even if they are not in the exact location. Screen sharing is another helpful feature that allows users to share their screens with others, making collaborating easier on projects. Finally, group chats allow users to communicate with multiple people at once, making it easier to coordinate and collaborate on projects. Overall, chat tools offer a range of features that make communication more accessible and more efficient. Whether you need to send a quick message or collaborate on a project with a team, chat tools have the features you need to get the job done. So if you're looking for a way to communicate more effectively, consider using a chat tool software that offers the features required.

To add a chat tool to your website, you can use a third-party service like LiveChat or integrate it directly into your website's code. LiveChat allows you to communicate with your website visitors in real-time, providing a personalized experience and improving customer satisfaction. With features like chat transcripts, visitor tracking, and customizable chat widgets, LiveChat app is a powerful tool for any website looking to improve their customer support and engagement. Simply sign up for a LiveChat account, customize your chat widget, and start chatting with your website visitors today!

Yes, LiveChat provides a powerful chat tool application that enables businesses to communicate with their customers in real time. Our chat tool is designed to help companies to engage with their customers, answer their queries, and provide them with the support they need. With LiveChat app, businesses can easily manage their chats, track performance, and improve customer service. Our chat tool is easy to use, customizable and can be integrated with other tools and platforms. Whether a small business or a large enterprise, LiveChat's chat tool can help you provide exceptional customer service and grow your business. Try it today and see the difference it can make in your communication!

Chat tools for customer support can significantly improve the quality of your customer service in B2B and B2C industries. With chat tools, you can provide real-time support to your customers, which can help to resolve their issues quickly and efficiently. This can lead to higher customer satisfaction rates and increased loyalty. Chat tools also allow you to track customer interactions and gather valuable feedback. This can help you identify common issues and areas for improvement, which can help refine your customer service strategy. Additionally, chat tools can help you to reduce response times and improve your overall efficiency, which can help you to save time and resources. Using chat tools for customer support, you can provide a better customer experience and build stronger customer relationships.

Regarding chatting tools for websites, several chat functions are crucial for a seamless user experience. Firstly, the ability to initiate a chat with a customer service representative is essential. This function should be easily accessible and visible on the website, allowing users to contact a support team member quickly. Another essential chat function is the ability to send and receive files, such as images or documents. This feature can be handy for businesses that need to share important information with their customers or vice versa. Additionally, chat functions such as sending emojis, using chatbots, and having multiple chat windows open simultaneously can enhance the overall user experience. These features help businesses to engage with their customers in a more personalized and efficient way. Overall, the most critical functions in website chatting tools enable businesses to provide excellent customer service and engage with their customers meaningfully. By incorporating these functions into their website, companies can improve customer satisfaction and drive more sales. All these, and many more, are available in solutions provided by LiveChat software.

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

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