Do you have any fun nicknames for your agents?
We call our agents the “Chit Chatters”!! 
This is why we made these Support Heroes capes.
OMG!!! Want!!! 
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We have Support Superstars and Chat Champion for our agents - Chat Champion gets awarded to the Agent at the top of the Chat Satisfaction leaderboard 
It helps keep them on their toes 
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We changed all the names of chat agents to regular women’s names and chat satisfaction/ratings improved.
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This is interesting @marlon.vivas…
We use names that could be either male or female (worked out well with who was in the department). Melissa = Mel, Samantha = Sam, and Jessy, Ryley… We are all women, yet most visitors assume we are male. We get feedback saying “he was a great help” or the call the office and say “they were chatting with a guy named Sam” or they are shocked if we need to phone them and we aren’t male. This may have to do with our industry, especially if we are dealing with truck drivers, but it’s interesting female names worked better for you. What industry is your business in?
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Great idea, Antonia!
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I really liked the idea of nicknaming agents by the name Greek Gods.
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