LiveChat updates
We like to stay fresh!

9 June 2022
Find Your Way Through Reports and Archives With New Updates
What’s more important than useful analytics? Nothing! That’s why we’ve upgraded the filtering options in Reports and Archives, so you can better enjoy exploring all that data you’ve accumulated.

8 June 2022
Benefit from Effortless Chat Transactions with Mollie Payments
Provide your customers with a seamless experience, make money, save time, and start scaling your business with the LiveChat and Mollie integration.
- One-time payments. Share instant transaction links on chat.
- Subscriptions. Create subscriptions tailored to your customers on the fly.
- Quick setup. Begin accepting payments in 15 minutes.
- Order data. Access payment details, order information, and transaction statuses directly on chat.
- PCI-DSS compliant Mollie Checkout. Process payments in a secure way.

3 June 2022
WhatsApp Business Integration Now Offers Message Templates
WhatsApp message templates let you automate your business notifications, like appointment reminders or payment status updates. They are useful in sending out any type of message your business needs to distribute. Templates offer a level of customization required to match your business style. Use variables to fill customer information, add translations to offer multilingual support, and upload media for accessibility and modern looks.
- An engaging way to communicate with customers
- Fast information sharing
- Automation
- Workaround for the standard 24-hour reply window on WhatsApp
- Tailored solutions for your business

5 May 2022
Tailor your website’s chat widget with the new live editor
Online shopping is good and all, but there really is no better way to get the perfect fit than by trying new things directly. We totally get it, and our live editor is proof of that.
- Full-size chat preview directly on your website
- Adjustable on-site appearance, including theme, colors, position, and offsets
- Color picker — easily import your website’s background color into the chat widget
- Configuration preview without the need to save the settings
- Dark mode switch, along with a preview of the new look

27 April 2022
Targeted message templates for Mailchimp are here
Let your customers subscribe to your campaigns and newsletters before they even start a chat. It is now even easier with templates for Targeted messages.

13 April 2022
Handle HelpDesk tickets in the LiveChat mobile app
Now all the benefits of HelpDesk are available on the go!
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images.

31 March 2022
Chat Widget supports drag and drop
Now your customers can drag and drop files into chat.

9 March 2022
Product Cards for Shopify and BigCommerce Has Been Upgraded
We’re updating Product Cards for both Shopify and BigCommerce. This feature lets you quickly browse your store inventory and share relevant product recommendations with customers during chats. It is highly praised for its instant automated installation, intuitive design, and simplicity. The update adds a few life improvements, for example, new ways to filter your products within the LiveChat app, display stock statuses, and prices.
- View modes – display products in a list or a grid view in your LiveChat app
- Price labels – see your product prices directly on the product cards
- Out of stock status – know immediately if products are unavailable for purchase
- Performance and visual improvements

17 February 2022
Handle tickets in the LiveChat mobile app
You can now handle LiveChat tickets in the LiveChat mobile app for agents.
- Create tickets from chat
- Reply to customer’s tickets
- Assign tickets to agents or groups
- Add people in the loop

2 February 2022
Messaging Mode takes over the steering wheel
Availability can be a real struggle nowadays. We are often expected to give our full attention to so many things at the same time. And we still need to sleep now and then. No worries, LiveChat’s got you covered! Messaging Mode is all you need to maintain engaging support during offline hours.
- Full time chat availability. Enable customers to start a chat and reply to messages whenever they want.
- Connections that last. Manage your chats with customers by replying to conversations anytime.
- Better insight on your chat traffic with heatmap report, which can now track data from chats started during offline hours.
- Offline and online conversations combined into single chat history.
- Natural customer experience. Business chats that perform just like social messaging.
- More leads captured when you’re offline.