LiveChat updates
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21 July 2021
Mailchimp integration upgrade
If you already use Mailchimp, make sure to harness the lead-generating power of LiveChat’s Mailchimp integration. If you’re not, perhaps it’s time to start.
This integration offers:
- adding new contacts to your Mailchimp audience when the customer starts a chat
- viewing Mailchimp subscriptions alongside conversations
- separating multiple mailing lists by groups
Ola
20 July 2021
LiveChat’s Chat Widget performance is now better than ever
Over the last few months we’ve been working hard to improve the performance of LiveChat’s Chat Widget. We optimized the size of the Chat Widget code and its loading speed.
In general, any additional code added to your website will make it heavier and slow down its loading time. This in turn may affect your SEO ranking or impact interactivity from the user’s perspective. LiveChat is a responsible third-party provider, and as such we strive to deliver the lightest code and shortest loading time possible without compromising the end-user’s experience.
We achieved this by decreasing the size of the Chat Widget and adjusting the way it’s loaded on your website without changing how the application behaves on your website.
For more details on how it works and why this is important, check out the article over at Success by LiveChat.
For a technical deep dive on this, check out our Developers blog.
Ola
18 June 2021
LiveChat mobile app now works on tablets
Install the LiveChat mobile app on your iPad or Android tablet and enjoy mobility without compromising on features.
The LiveChat Agent app is now available on all devices, desktop or laptop, phone or tablet — you need it, we’ve got it. With the LiveChat mobile app on your tablet or iPad, you’ll not only be able to chat with your customers wherever you are, you’ll also be able to
- monitor the traffic on your website,
- handle chats from multiple channels,
- personalize notifications,
- manage your team,
- and much, much more.
Ola
16 June 2021
LiveChat’s Chat Widget is accessible
As a responsible third-party provider, here at LiveChat we are committed to breaking down barriers in communication. This is why we are proud to announce that, after much work and testing, our Chat Widget is compliant with WCAG 2.1 level AA. This means that the Chat Widget and targeted messages are now- fully keyboard-accessible, which means that customers can access all navigable elements via a keyboard.
- accessible to text-to-speech readers, which makes the Chat Widget accessible to visually impaired customers.
- all customizable default colors have a contrast score of 4.5:1 or higher.
Ola
27 May 2021
Choose the right workflow for each team
Now you can set Automatic assignment or Manual selection per group and match chat assignment to the workflow of each team.
At LiveChat we know that the optimal workflow differs from team to team. Some agents handle chats from customers all day, every day. Other agents have fewer customers on chat, so they take care of tickets or answer phone calls or look into technical matters for customers.
Now you can have your Sales team on Automatic assignment so that they’ll receive a chat as soon as they have an open slot. Your Tech Support can be on Manual selection, which allows them to finish their ongoing task while the customer is waiting in the queue.
We have also changed the name of this feature from Chat routing to Chat assignment, in preparation for more exciting improvements coming soon.
Read more about chat assignment in our Help Center.
Try it out in the LiveChat Agent app.
Ola
29 March 2021
Let your customers go beyond words with emojis
A while back, we added the option for agents to send emojis to customers from the LiveChat Agent app. Now, your customers can also send emojis from the LiveChat Chat Widget on their desktop.
Your customers can use emojis in the Chat Widget regardless of the device they start the chat on. This saves your agent from wondering if it’s appropriate to send emojis in chat. As we always say, mirror your customers’ language. If they send emojis, you can send them, too.
We’ve also added fallback emojis, so even if your customer’s device, operating system, or browser does not support emojis, the Chat Widget will display them anyway.
Stay tuned for more announcements about Chat Widget upgrades coming soon!
Ola
15 March 2021
New improvements in LiveChat Lite
We keep working on making our mobile app, LiveChat Lite, the best there is. Recently, we’ve introduced changes we’re very excited about. Whether you use LiveChat Lite as your primary tool or only when you leave your computer, you’ll be happy to know that you can now customize notification sounds and switch between tabs in the Chats view.
Go to Notifications and Sounds in your Agent profile and set up notification sounds that will boost your workflow. Our famous “Incoming chat” sound is now available in the well-loved classic version as well as two new versions. Be sure to check them out! There are other sounds to choose from as well.
In the Chats view, you’ll see the tabs for My chats, Queued, Unassigned, and Supervised. So, all the chats you may be interested in are right at your fingertips without switching to other views of the app.
Naturally, this update comes with additional security, performance, and stability improvements.
Download LiveChat Lite for iOS and Android.
Learn more about the LiveChat Agent app for mobile here.
Ola
25 February 2021
Edit surveys with rich text formatting
We’ve added a simple text editor to our surveys and forms so that you can make your forms more intuitive for your customers. For example, you can now easily link to your full Privacy Policy in the GDPR consent in the pre-chat survey.
From now on, when you go to edit your pre-chat survey, post-chat survey, queue or offline form, as soon as you start typing the message the editor appears, showing the available options. Depending on the type of field, you’ll be able to use:
- Bold font
- Italics
- Numbered lists
- Bullet points
- Hyperlinks
Ola
23 February 2021
Sell better with Customer Insight for BigCommerce
The newest version of Customer Insight for BigCommerce allows you to see more than just your customer’s cart the moment they come to chat. Now, you can also access previous orders and send tracking info while in a chat with the click of a button.
But that’s not all. We’ve added a Page Builder widget to our BigCommerce integration. Place an additional button at strategic stages of your customers’ journey to make sure they know they can contact you at every step of the way.
The LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn more about Customer Insight here.
Learn how to connect LiveChat to your BigCommerce store in our help center.
Ola
2 February 2021
Apple Business Chat: Let customers contact you where they are
Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.
Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number.
Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well.
Apple Business Chat lets you:
Ola