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23 September 2022
Never miss a HelpDesk ticket with the LiveChat mobile appNow you can enable push notifications for new messages in HelpDesk tickets in the LiveChat mobile app. With this new update, you can receive a push notification in the LiveChat mobile app whenever there is a new unassigned HelpDesk ticket or someone sends a new message in a ticket assigned to you. This way you will never miss a new message from your customers even when you’re on the go. With LiveChat mobile, you can
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images,
- Set push notifications for new messages in tickets.