Now you can enable push notifications for new messages in HelpDesk tickets in the LiveChat mobile app.
With this new update, you can receive a push notification in the LiveChat mobile app whenever there is a new unassigned HelpDesk ticket or someone sends a new message in a ticket assigned to you. This way you will never miss a new message from your customers even when you’re on the go.
With LiveChat mobile, you can
Create tickets from chat,
Reply to customer’s tickets,
Assign tickets to agents or groups,
Add people in the loop,
Follow relevant tickets,
Mention team members,
Add priority tags, notes, and images,
Set push notifications for new messages in tickets.