See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website

LiveChat updates

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Livechat: Ask for email: set up an inactivity message
9 November 2021

Ask for email: set up an inactivity message

We are always happy to deliver features requested by our customers, and Ask for email is exactly such a feature. Now you can set up a message that will be automatically sent to the customer when an agent does not respond within a set amount of time, or when your agents are offline. Ask for email Ask for email allows you to set up an automatic message to inform the customers that your agents are busy at the moment and ask for contact information. You can also set up the time after which such a message is to be sent.

In Messaging Mode, this feature allows you to obtain or confirm the customer’s contact information when your agents are offline.

Check out the Ask for email tutorial in our Help Center.
Livechat: Searching for answers has never been easier
20 October 2021

Searching for answers has never been easier

“Fight for every inch” is one of LiveChat’s core values. We design our products with attention to the smallest detail, and the KnowledgeBase booster update is a great example of that.

The KnowledgeBase booster is a chat widget add-on that allows customers to search through articles in the chat window. We’ve updated the booster usability and look to offer a smoother experience.

The redesigned search bar now requires fewer clicks and is more intuitive, allowing you to access topics faster through a better-looking panel.

Interested in boosting your chat widget? Learn more in our Help Center.

Livechat: Video call your customers from the LiveChat mobile app
12 October 2021

Video call your customers from the LiveChat mobile app

With the SnapCall integration now available in the LiveChat mobile app, you can quickly jump on a video call on your phone, wherever you are. Demonstrate your product in your store, showcase a hotel room to a potential guest, or take soon-to-be newlyweds on a virtual tour around a wedding venue.

Video call your customers from the LiveChat app What you get with SnapCall in LiveChat:
  • Quick and easy installation, and no need for special software or equipment.
  • Digital calls, which means no need for phone numbers and no additional cost per call.
  • Free worldwide calls for customers.
  • Full control. Your agents decide on a case-by-case basis when to offer a voice or video call, or start a screen sharing session.
  • A smooth transition between chat and voice or video within the LiveChat agent app for agents and the chat widget for your customers.
  • Call statistics and history available in the SnapCall dashboard in the LiveChat agent app.
  • Audio recordings available in the LiveChat agent app after the call.
  • Available in LiveChat Agent app for desktop and web browser, as well as the LiveChat mobile app.
Get SnapCall.
Download the LiveChat mobile app from Appstore, GooglePlay or AppGallery.
Read more about the SnapCall integration.
Livechat: Rich Messages in Apple Business Chat
30 September 2021

Rich Messages in Apple Business Chat

Apple Business Chat lets your customers reach you from where it is convenient for them, and now we have made their experience even better.

Apple Business Chat now supports rich messages Apple Business Chat integration with LiveChat now supports Rich Messages, which means you can now send Quick Replies, Cards and Carousels also to the customers who contact you via Messages app.

This is especially good news if you use LiveChat with ChatBot. You can now send Quick Replies, Cards and Carousels in Apple Business chats and the customers will receive them in the List Picker format.

Apple Business Chat is available in Business and Enterprise pricing plans.

Connect Apple Business Chat with LiveChat.
Livechat: Use QR code to redirect customers to your chat
29 September 2021

Use QR code to redirect customers to your chat

Make communication even easier and let your customers reach you any time they need.

Get your chat QR code From now on you can use a unique QR code to redirect your customers to your chat. Just download the code and add it to your order or stick it on a package. When they scan the code with their phone, your customer will be immediately redirected to your chat page.

Customize the text next to your QR code to let your customers know how to use it.

Learn more about chat page.
Livechat: Enhance your customer relations with Mailchimp in LiveChat
16 September 2021

Enhance your customer relations with Mailchimp in LiveChat

A few weeks ago we released the new and improved integration with Mailchimp, and now we’re back to let you know it just got even better. In this release:
  • automated chat invitations with the option to subscribe,
  • a subscription form that your agents can send in chat,
  • filtering contacts in Mailchimp by LiveChat events,
  • creating LiveChat-specific automated campaigns in Mailchimp,
  • turning newsletter replies into LiveChat tickets.
Get the Mailchimp integration in the LiveChat Marketplace.
See our Help Center for a setup manual.
Livechat: Now your customers and agents can paste files into the chat
14 September 2021

Now your customers and agents can paste files into the chat

Your agents can now effortlessly paste pictures, PDFs and other file types from the clipboard straight into the chat, and your customers can do the same in the Chat Widget.

Share files from clipboard Use keyboard shortcuts (Control+C, Control+V for Windows and Command ⌘+C, Command ⌘+V for Mac) or right-click on the file and pick the command from the menu. Then, review the preview and confirm the upload to make sure you always send the intended files.

Read more about file sharing in LiveChat.
Livechat: New Routing Rules
11 August 2021

New Routing Rules

We’ve given the URL rules in the LiveChat Agent app a makeover. You can now route chats to specific agents based on geolocation, in addition to the URL or domain. You can also specify the priority of the rules by changing their order on the list.

Routing rules view in the LiveChat Agent app

Routing rules let you:
  • Make sure that your customers chat with the right team, e.g., those on product pages chat with Sales, and those on self-help pages chat with Support.
  • Customize the Chat Widget on multiple domains.
  • Support multilingual customers by routing chats to groups of agents based on the customer’s location.
Upgrade to the Business plan and start routing your customers based on location now.
Learn more about routing rules in our Help Center.
Try out the new configurator in the LiveChat Agent App.
Livechat: Get more chats with WhatsApp Business
22 July 2021

Get more chats with WhatsApp Business

Say hello to 2 billion WhatsApp users and let your agents handle WhatsApp chats in LiveChat.

Say hello to WhatsApp Route chats to a dedicated group of agents and handle high-traffic chat all in the LiveChat Agent app. WhatsApp Business provides support for the most commonly used file formats: text messages, photos, documents, voice recordings, location.

The integration uses the official WhatsApp Business API, which is compliant with the WhatsApp Terms of Service. This means it’s:
  • Stable and secure
  • Capable of handling the heaviest of traffic
  • Independent of a smartphone — all you need is a phone number.
Install WhatsApp Business from the LiveChat Marketplace. View installation tutorial in Help Center.
Livechat: Mailchimp integration upgrade
21 July 2021

Mailchimp integration upgrade

If you already use Mailchimp, make sure to harness the lead-generating power of LiveChat’s Mailchimp integration. If you’re not, perhaps it’s time to start.

New features in the Mailchimp integration This integration offers:
  • adding new contacts to your Mailchimp audience when the customer starts a chat
  • viewing Mailchimp subscriptions alongside conversations
  • separating multiple mailing lists by groups
If you are currently using the LiveChat Mailchimp integration, log out of the LiveChat Agent app and log in again to update.

More functionalities are soon to follow!

Get the Mailchimp integration in the LiveChat Marketplace.
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