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9 November 2021Ask for email allows you to set up an automatic message to inform the customers that your agents are busy at the moment and ask for contact information. You can also set up the time after which such a message is to be sent. In Messaging Mode, this feature allows you to obtain or confirm the customer’s contact information when your agents are offline. Check out the Ask for email tutorial in our Help Center.
20 October 2021Learn more in our Help Center.
12 October 2021
- Quick and easy installation, and no need for special software or equipment.
- Digital calls, which means no need for phone numbers and no additional cost per call.
- Free worldwide calls for customers.
- Full control. Your agents decide on a case-by-case basis when to offer a voice or video call, or start a screen sharing session.
- A smooth transition between chat and voice or video within the LiveChat agent app for agents and the chat widget for your customers.
- Call statistics and history available in the SnapCall dashboard in the LiveChat agent app.
- Audio recordings available in the LiveChat agent app after the call.
- Available in LiveChat Agent app for desktop and web browser, as well as the LiveChat mobile app.
30 September 2021Business and Enterprise pricing plans. Connect Apple Business Chat with LiveChat.
29 September 2021download the code and add it to your order or stick it on a package. When they scan the code with their phone, your customer will be immediately redirected to your chat page. Customize the text next to your QR code to let your customers know how to use it. Learn more about chat page.
16 September 2021
- automated chat invitations with the option to subscribe,
- a subscription form that your agents can send in chat,
- filtering contacts in Mailchimp by LiveChat events,
- creating LiveChat-specific automated campaigns in Mailchimp,
- turning newsletter replies into LiveChat tickets.
14 September 2021Read more about file sharing in LiveChat.
11 August 2021
- Make sure that your customers chat with the right team, e.g., those on product pages chat with Sales, and those on self-help pages chat with Support.
- Customize the Chat Widget on multiple domains.
- Support multilingual customers by routing chats to groups of agents based on the customer’s location.
22 July 2021
- Stable and secure
- Capable of handling the heaviest of traffic
- Independent of a smartphone — all you need is a phone number.
21 July 2021
- adding new contacts to your Mailchimp audience when the customer starts a chat
- viewing Mailchimp subscriptions alongside conversations
- separating multiple mailing lists by groups