Connect Mollie with LiveChat to upgrade your service with an effortless payment process. Let your agents create subscriptions, set up one-time transactions, and answer questions quickly with access to order history, payment details, and transaction statuses.
Mollie Payments: Process Transactions Directly in LiveChat
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill//v1715633565/help/wojciech_pollok.png)
Wojciech Pollok
Installation
1
To install the Mollie Payments integration, enter the LiveChat Marketplace and select Install.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.png)
2
Accept app permissions.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.png)
3
Select Settings.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie3.png)
4
Select Connect with Mollie.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie4.png)
5
Log in with your Mollie credentials and select Connect.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie5.png)
6
A “blocked pop-up” indicator will appear in the address bar → allow the pop-up to load.
7
Right-click on the empty pop-up and select Reload.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie6.png)
8
Select the Mollie Profile you’d like to use in LiveChat and confirm.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie8.png)
9
Decide if you want to disable the auto-refund option or keep it enabled.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie9.png)
The auto-refund is responsible for refunding a confirmation payment of 1.00 (of any currency). The confirmation payment is collected to check if your customers’ credit cards are operational before charging the full amount.
The auto-refund is responsible for refunding a confirmation payment of 1.00 (of any currency). The confirmation payment is collected to check if your customers’ credit cards are operational before charging the full amount.
Set up a one-time payment![Link icon](data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==)
1
In an ongoing chat, navigate to the details column. Select the Mollie Payments icon to open the integration panel.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.1.png)
2
Select the One-Time Payment tab.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.2.png)
3
Fill out the Rich Message Configuration and Payment Configuration forms -> select Preview.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.3.png)
4
If the payment preview fits your needs, select Send Payment to share the payment rich message with your customer. Otherwise, select Cancel and fill out forms with the correct data.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.4.png)
5
Once the customer has completed the payment, the transaction status will show up in the chat feed.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie1.6.png)
1
In an ongoing chat, navigate to the details column. Select the Mollie Payments icon to open the integration panel.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.1.png)
2
Select the Subscription tab.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.2.png)
3
Fill out the Customers Details, Rich Message Configuration, and Payment Configuration forms.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.3.png)
4
If you want to limit the subscription to a specific number of payments, enable the option Times and enter the number of payments you want to collect throughout the subscription.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.5.png)
5
If you want to choose a specific day for the subscription to start, enable the option Delayed start date and select the date.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.4.png)
6
Select Preview.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.6.png)
7
If the payment preview fits your needs, select Send Subscription to share the subscription rich message with your customer. Otherwise, select Cancel and fill out forms with the correct data.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.7.png)
8
Once the customer has completed the subscription setup, its status will show up in the chat feed.
![](https://res.cloudinary.com/dn1j6dpd7/image/upload/w_654,c_limit/help/Mollie2.8.png)