Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support teams: speed alone isn’t enough, and resolution is what counts. Every time a customer is forced to follow up,... read more
Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business today. It’s how you transform a simple transaction into trust, and trust into vocal loyalty. This is what builds... read more
Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to do, they’ll bounce. That’s where live chat greetings can make all the difference. You should reach out first... read more
Fast service matters, but fast and friendly is what keeps customers coming back. Live chat combines the speed of digital communication with the human touch of real-time interaction. But without proper love chat etiquette, even quick replies can come off as cold or dismissive. As... read more
Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However, simply having live chat functionality is not enough to ensure it’s working effectively. To truly understand how... read more
Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But before you think, "Oh no, another robotic interaction," hear me out. Done right, live chat scripts are your secret... read more
Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on "read." Whether you’re trying to get help with an order or just have a quick question, waiting too long for a response can be frustrating. That’s where... read more
When someone starts a live chat, they don’t want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) — how fast your team replies after a chat starts — sets the tone for the whole conversation. A delay can cause... read more
Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration often associated with phone or email support. Companies like Auto Accessories Garage have shown how live chat,... read more
Imagine you’re browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn’t working. You spot a chat icon, open it, and within moments, a friendly support agent is guiding you through the issue. It's fast, helpful, and surprisingly... read more
Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on the phone? Probably not. Your customers feel the same way. Live chat gives people what they want: real-time... read more
![How Much Does Live Chat Software Really Cost? [With Examples]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2025/05/pexels-pixabay-128867-2560x1440-1.jpg)
Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots, integrations — suddenly, your “affordable” tool is costing you more than expected. Sound familiar? If you're... read more
Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help now. That's exactly why live chat has exploded. Today, over 73% of customers say they're happiest when they get... read more
Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not only on any agent's morale but also decreases resolution time. For such cases, canned responses are a... read more
Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company renowned for customer service. In a widely publicized incident, a customer named Chris Williams experienced a... read more
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