Business Communication Explained - Success by LiveChat®

Connect14 min read | May 19 | Sylwia Kocur

Use the Follow-the-Sun Model to Maximize Providing Continuous Support

As businesses expand across borders and time zones, the need for continuous customer support team operations has become more critical than ever. The Follow-the-Sun (FTS)... read more

Support14 min read | May 16 | Natalia Misiukiewicz

Essential Live Chat Rules for Delivering Outstanding Customer Support

Fast service matters, but fast and friendly is what keeps customers coming back. Live chat combines the speed of digital communication with the human touch of real-time... read more

Connect17 min read | May 16 | Natalia Misiukiewicz

What’s a Canned Response and Should You Use It?

Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned... read more

Support9 min read | May 16 | Sylwia Kocur

How to Improve Customer Satisfaction with Live Chat Reports

Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However,... read more

Support20 min read | May 16 | Sylwia Kocur

How to Create Effective Live Chat Scripts (+ Customizable Examples)

Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more

Support18 min read | May 14 | Sylwia Kocur

How to Improve Live Chat Average Response Time

Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on "read." Whether you’re trying to get help with... read more

Support7 min read | May 14 | Sylwia Kocur

Live Chat Communication Channel Tips to Improve First Response Time

When someone starts a live chat, they don’t want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) — how... read more

Support12 min read | May 13 | Natalia Misiukiewicz

Understanding Live Chat Advantages and Disadvantages for Your Business

Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration... read more

Grow9 min read | May 12 | Sylwia Kocur

10 Ways Live Chat Reduces Operating Costs (+ Practical Features)

Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale... read more

Connect18 min read | May 09 | Sylwia Kocur

How Do You Live Chat with Customers – A Comprehensive Guide for 2025

Let’s be honest, nobody likes waiting on hold or digging through endless help articles to get a simple answer. That’s why live chat software has become an essential tool... read more

success by LiveChat®

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