Business Communication Explained - Success by LiveChat®

Connect8 min read | Jun 26 | Jacquelyn Dunham

AI Bots and Compliance: What You Need to Know About Using AI in Customer Communication

AI bots are now a go-to tool for modern customer service, helping teams deliver quick, efficient, and scalable support. Whether it’s answering simple questions or guiding... read more

Support4 min read | Jun 25 | Jacquelyn Dunham

Customer Service Quiz [Questions & Answers]

Basic Customer Service Skills Quiz Are you a support pro? Test your knowledge in our free customer service test. Please read all the possible answers before picking the... read more

Support32 min read | Jun 18 | Natalia Misiukiewicz

50 Top Live Chat Response Examples for Effective Customer Engagement

Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more

Sell19 min read | Jun 17 | Natalia Misiukiewicz

Does Live Chat Increase Conversions? Key Insights for Your Business

Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more

ConnectGrowSupport8 min read | Jun 13 | Jacquelyn Dunham

Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support

What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine,... read more

GrowSell12 min read | Jun 13 | Natalia Misiukiewicz

Maximizing Your Live Chat Average Order Value: Key Insights for 2025

Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy:... read more

Support16 min read | Jun 11 | Natalia Misiukiewicz

How to Improve Live Chat First Contact Resolution and Reduce Customer Churn

When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support... read more

ConnectGrowSupport48 min read | Jun 09 | Jacquelyn Dunham

The 24 Best Customer Service Books in 2025

Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business... read more

Support22 min read | Jun 06 | Natalia Misiukiewicz

Smart Live Chat Greeting Examples for Better Customer Conversations

Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to... read more

Grow18 min read | Jun 05 | Natalia Misiukiewicz

The Ultimate Guide to Live Chat Metrics: Boost Performance, Satisfaction, and Loyalty

When someone visits your site, they’re looking for more than information, they’re looking for connection. Live chat gives you the chance to meet them at that moment. And... read more

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