Data Analyst, LiveChat
If there’s one thing that can ruin your work in a heartbeat, it’s poor user onboarding. All the hard work you’ve put into getting people to start a trial of your service will be for nothing if they can’t figure out how to use it. It won’t matter that your product is a perfect fit... read more
Sell8 min read | Dec 17 | Jacob Firuta
Have you ever imagined what happens with all the customers who found your website, added some of your wares to their shopping carts and then just left? What pushed them... read more
Sell5 min read | Nov 25 | Jacob Firuta
Online businesses have one of the busiest parts of the year ahead of them. In two days, the Black Friday craze will start. Millions of consumers will rush to score the... read more
Support13 min read | Jul 30 | Jacob Firuta
You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more
13 min read | Jul 30 | Jacob Firuta
You can upgrade your good customer service to great by speeding up your support. After... read more
3 min read | Nov 27 | Jacob Firuta
If there is one universal mistake nearly all companies make, it would be writing too many... read more
3 min read | Jul 02 | Jacob Firuta
Sometimes the slightest change on your website can make a huge difference. For example, if... read more
Support13 min read | Jul 30 | Jacob Firuta
You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more
Connect3 min read | Nov 27 | Jacob Firuta
If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more
Sell3 min read | Jul 02 | Jacob Firuta
Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more
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