Business Communication Explained - Success by LiveChat®

Support13 min read | Jul 30 | Jacob Firuta

Improve Communication Skills for Customer Service

You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more

Support11 min read | Jul 15 | Olga Rogacka

What is CQ and why is it essential for successful customer support

The ability to stay cool when situation becomes challenging requires a great degree of personal control. But, what’s most important in today’s customer service... read more

Grow5 min read | Jun 23 | Ania

Let your personality shine through your business

Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones,... read more

Grow7 min read | May 12 | Tiago Paiva

How to Create a Call Center in 5 Easy Steps

Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big... read more

Connect10 min read | Jan 23 | Jacob Firuta

How to Write a Case Study

Sharing the success stories of your customers in the form of a case study is one of the most powerful things you can do for your business. No matter what you do or what... read more

Sell7 min read | Jan 13 | Justyna Polaczyk

What Your Customers Want in 2015

As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example,... read more

Grow4 min read | Dec 16 | Justyna Polaczyk

How to Create Sh***y Content: 7 Tips to Avoid

Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels?... read more

Connect3 min read | Nov 27 | Jacob Firuta

How to Speed up Your Business Communication

If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more

Connect5 min read | Nov 25 | Olga Rogacka

How to Get Feedback from Customers Who Leave

Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner. If you’re a business owner, it’s... read more

Support7 min read | Sep 09 | Olga Rogacka

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial... read more

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