Business Communication Explained - Success by LiveChat®

Connect17 min read | May 16 | Natalia Misiukiewicz

What’s a Canned Response and Should You Use It?

Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned... read more

Support9 min read | May 16 | Sylwia Kocur

How to Improve Customer Satisfaction with Live Chat Reports

Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However,... read more

Support20 min read | May 16 | Sylwia Kocur

How to Create Effective Live Chat Scripts (+ Customizable Examples)

Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more

Support18 min read | May 14 | Sylwia Kocur

How to Improve Live Chat Average Response Time

Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on "read." Whether you’re trying to get help with... read more

Support7 min read | May 14 | Sylwia Kocur

Live Chat Communication Channel Tips to Improve First Response Time

When someone starts a live chat, they don’t want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) — how... read more

Support12 min read | May 13 | Natalia Misiukiewicz

Understanding Live Chat Advantages and Disadvantages for Your Business

Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration... read more

Grow9 min read | May 12 | Sylwia Kocur

10 Ways Live Chat Reduces Operating Costs (+ Practical Features)

Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale... read more

Connect18 min read | May 09 | Sylwia Kocur

How Do You Live Chat with Customers – A Comprehensive Guide for 2025

Let’s be honest, nobody likes waiting on hold or digging through endless help articles to get a simple answer. That’s why live chat software has become an essential tool... read more

Support20 min read | May 08 | Sylwia Kocur

30 Live Chat Tips and Tricks to Improve Customer Satisfaction

Imagine you’re browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn’t working. You spot a chat icon, open it, and within... read more

Sell17 min read | May 07 | Natalia Misiukiewicz

Top Live Chat Welcome Message Ideas to Boost Customer Engagement

You only get one shot at a first impression — and online, that shot lasts about 8 seconds. That’s all the time you have to capture a visitor’s attention before they... read more

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