Business Communication Explained - Success by LiveChat®

GrowSupport11 min read | Apr 18 | Natalia Misiukiewicz

Key Live Chat Statistics to Follow in 2025

Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are... read more

Support15 min read | Apr 14 | Natalia Misiukiewicz

The Power of Live Chat for Real Estate Companies

Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before... read more

Sell19 min read | Apr 11 | Natalia Misiukiewicz

AI Sales Agents: The Future of Scalable and Intelligent Selling

Let's start with a story. Not long ago, entrepreneur David Owasi was on the verge of losing a high-value lead. His sales team had missed a follow-up, and the prospect had... read more

Support11 min read | Apr 02 | Natalia Misiukiewicz

Why Does Every Business Need an AI Customer Service Agent?

You, as a customer, expect instant answers. You don’t want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast,... read more

Grow13 min read | Mar 31 | Natalia Misiukiewicz

AI Agent Examples Across Industries: What They Can Do for You

What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted... read more

Support17 min read | Mar 25 | Natalia Misiukiewicz

What is an AI Agent? How Intelligent Systems Transform Customer Experience

People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more

Support18 min read | Mar 19 | Natalia Misiukiewicz

What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?

If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more

Support16 min read | Mar 12 | Natalia Misiukiewicz

The Truth about AI in Customer Service

AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more

Support20 min read | Mar 06 | Natalia Misiukiewicz

Customer Service Best Practices You Need to Know for Exceptional Experiences

What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more

Grow18 min read | Mar 03 | Natalia Misiukiewicz

From Leads to Loyal Fans: Best CRMs for Small Businesses

Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more

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