.BespokeChat

About .BespokeChat

.BespokeChat is a leading LiveChat Partner in Poland and a trusted specialist in proactive, high-quality customer conversations. Since our founding, we have delivered more than one million live chats for businesses in industries where customer interaction makes the difference - from automotive dealerships guiding buyers through complex purchasing journeys to real estate developers turning interest into qualified sales opportunities.

With one foot firmly planted in the local Polish market and the other in the global LiveChat ecosystem .BespokeChat occupies a unique position:

• Experienced contact center operator with over one million chats delivered.

• Technology creator transforming proven methods into marketplace-ready apps.

• Official LiveChat partner supporting adoption and growth in Poland.

When you work with .BespokeChat, you're not just getting another vendor. You're choosing a partner who lives and breathes customer conversations - a partner who understands that every chat is an opportunity to win a customer, strengthen a relationship, and grow your business.

Chat contact center for automotive and real estate

We operate as a dedicated chat contact center for Polish customers, combining human expertise with structured processes that ensure every chat is not only answered but used to build relationships, inspire confidence, and generate real business outcomes. For us, chat is not just support - it's sales enablement. Every conversation has the potential to move a prospect closer to a decision.

Our philosophy is built on three pillars:

- Proactivity - don't wait for questions; start conversations and guide visitors. - Quality - deliver human, empathetic, and sales-oriented answers that go beyond scripts. - Results - treat each chat as a chance to open the door to a sale.

Turning Expertise into Tools - The Super Apps

Years of experience running professional chat operations inspired us to ask: What if every company using LiveChat could access the same tools and processes that make our contact center so effective?

The answer became Super Apps - a suite of four applications we developed and made available in the LiveChat Marketplace. These apps extend LiveChat with capabilities designed to optimize team performance, maintain quality, and maximize customer satisfaction.

Super Trainer automations - Coaching Built into the Workflow

Traditional coaching requires constant manager involvement, reminders, and manual follow-ups. But what if agents could receive guidance automatically during chats, ensuring they never miss critical steps? That's exactly what Super Trainer does.

This app provides real-time prompts and reminders to agents, nudging them to ask the right questions, confirm key details, or offer next steps. It's like having a virtual trainer whispering in your ear, reinforcing best practices without slowing down the conversation.

With Super Trainer, you can:

• Maintain consistency and quality standards across the entire team.

• Reduce the need for hands-on micromanagement.

• Coach new hires more effectively while empowering experienced agents to stay sharp.

The result? Agents deliver conversations that align with your business goals - without requiring constant supervision.

Super Vision - Your Command Center for Conversations

Managing a growing chat team can feel like flying blind without visibility. Super Vision changes that. This app gives managers and team leaders a real-time overview of all ongoing chats on a single screen. You can instantly see which agents are engaged, how conversations are progressing, and where intervention may be required.

With Super Vision, leaders can:

• Monitor chats in real time without switching tabs.

• Identify when agents need coaching or support.

• Ensure conversation quality remains consistently high.

It's like having a bird's-eye view of your entire contact center - helping you protect quality standards while empowering agents to learn and improve on the job.

Super Agent - Multitasking Without Losing the Human Touch

Top-performing agents often juggle multiple conversations simultaneously, but context switching can easily lead to mistakes or delays. Super Agent was designed for these power users, enabling them to manage several chats at once while staying fast, focused, and human.

Key advantages include:

• Streamlined interface to handle multiple chats in parallel without confusion.

• Faster response times while maintaining personalized communication.

• Tools to prevent missed opportunities, ensuring every lead gets timely attention.

Super Agent turns skilled team members into true efficiency champions, scaling productivity without compromising on customer experience.

Super Queue - Never Let Customers Wait Too Long

Long wait times can damage trust before a conversation even begins. Super Queue ensures managers always know what's happening with live chat queues in real time.

This app tracks the number of customers waiting, alerts you when thresholds are exceeded, and provides tools to react quickly - whether that means reallocating agents, prioritizing urgent cases, or setting customer expectations.

Benefits of Super Queue include:

• Preventing abandoned chats caused by excessive wait times.

• Real-time notifications that enable quick decision-making.

• The ability to keep workloads balanced across the team.

In short, Super Queue ensures that no customer is left waiting in silence, protecting both customer satisfaction and your brand reputation.

LiveChat's Official Partner in Poland

Beyond our contact center services and app development, .BespokeChat is also proud to serve as LiveChat's official partner in Poland. We manage the platform's local presence through LiveChat.pl, where we promote, support, and sell the full LiveChat product suite - including HelpDesk and ChatBot.

Our role is to ensure that companies in Poland can adopt these powerful tools with confidence, supported by local expertise, training, and promotion. Whether a business is just starting its journey with live chat or looking to scale to enterprise-level performance, we provide the guidance and resources needed to succeed.