Pro+ API requests package
A monthly package of 500,000 API requests with a one-time API specialist session included.
Live chat automation tools
Browse live chat automation apps and API tools for LiveChat. Compare triggers, actions and setup requirements to connect your customer support workflows.
Pro API requests package
A monthly package of 500,000 API requests
Essential API requests package
A monthly package of 100,000 API requests
2way Newsletter SMS
Turn every chat into an SMS subscriber and every subscriber into recurring revenue.
AutoTagger x Spam Detector
Let AI automatically tag your chats!
AI Tags
Automated chat tagging powered by AI – save time, stay organized, and gain insights effortlessly.
AI Summaries
Automate chat summaries, gauge sentiment, and export reports
AI Tags
AI Tags analyzes ticket content and applies relevant tags—no manual work, no missed context.
Get IDs
Easily access Chat and Thread IDs directly from the Chats and Archives sections.
Automate workflows around live chat
Choose an automation tool for a defined trigger and action. This category can include technical tools and API packages; these are different from a chatbot that talks to customers.
Move data between tools
Look for the supported action that transfers the information your next system needs.
Reduce manual follow-up
Compare event-based workflows with tasks an agent must start explicitly.
Support a custom connection
Check API tools and usage packages when a developer is building a workflow beyond a ready-made connector.
Choose a live chat automation tool
What to check before installing
- Triggers and actions
- Confirm the event that starts the workflow, the destination action and the fields available at that point.
- Setup and ownership
- Check whether configuration needs a developer, an external automation service or ongoing maintenance.
- Limits and failures
- Review request quotas, usage charges, retry behavior and duplicate handling. Decide who monitors failed runs.
Automation apps and API tools FAQs
Is live chat automation the same as a chatbot?
No. Automation can move data or trigger work between systems without sending a customer-facing reply. A chatbot manages conversation behavior; use the chatbot category when that is the main requirement.
Does an API package include a ready-made integration?
Do not assume so. A usage package may provide capacity or a defined service rather than a configured workflow. Check the listing’s deliverables and setup requirements.
Can I automate a workflow without code?
Some tools provide configuration screens, while others require API work. Confirm the exact trigger and action are supported before selecting a no-code connector or planning a custom implementation.