- The integration is free to use
- < 50 teams are using it
Dialogue starts with creating comfortable environment. For many customers, texting is where they feel best. 97% of them will read your text message. And all of them will know how to answer.
2way is the simple chat solution that helps you to lead a powerful conversation with customers through the interface they find the most convenient. Integrate 2way with your LiveChat to receive and replay to text messages from different channels (SMS, WhatsApp, Messenger and more). The canned response, CRM integrations, automation, role management. All LiveChat features you love also work with 2way integration.
Now you can talk to your customers just like a friend, at the right time, wherever they are, using their favourite platform, on their choice of device, via text messaging, or a call.
2way is a solution dedicated for leading, customer-centric brands from e-commerce, retail, and many more...
INDUSTRIES: ‣ Telecommunication ‣ Dispatch & Logistics ‣ Banking/ Finance/ Insurance ‣ Real Estate ‣ Diagnostics/Medical/Dental offices ‣ Groceries /Food trucks/ Restaurants ‣ School/Education/Online educational platforms ‣ Fitness & Gym ‣ Spa & Beauty ‣ Hotels/Hospitality ‣ HR/ Recruitment ‣ Nonprofits ‣ Entertainment venues
Simple to use, simple to install, simple to fall in love with 2way.
See the setup instructions on how to properly configure this app with your LiveChat account.
Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of 2way.
- SMS communication in LiveChat
Keep track of your interactions with your customers in the very same tool you already use. In one place, with complete history and search engine to navigate messages, regardless of the channel which you have used.
- LiveChat capabilities in other channels
Canned response, CRM integrations, automation, role management. All LiveChat features you love also work with 2way.app integrated.
- Increase customer retention
Retaining is 6-7 times cheaper than attracting new customers. Foster customers’ loyalty, understand likes, dislikes, purchase decisions, preferences, monitor feedback.
- Boost sales & upsell
Provide an immediate response to customers’ unique needs eliminating competitive alternatives. Generate more sales by the problem-solving approach.
- Manage Internal resources
Monitor conversations, analyze customers' behavior, discover new options, test dedicated strategies, optimize internal resources.