Dialogue starts with creating a comfortable environment. For many customers, texting is where they feel best. Nearly 98% of them will read your text message. And all of them will know how to answer.
Start your trial today to check how you can add another channel to your LiveChat environment.
2way is available for the United States, Canada, Australia, United Kingdom and Poland. Additional countries - coming soon.
- 2way is the simple chat solution that helps you to lead a powerful, truly two-way conversation with customers through the interface they find the most convenient.
- Integrate 2way with your LiveChat to receive and reply to text messages from different channels (SMS, WhatsApp) in LiveChat app.
- The canned response, CRM integrations, automation, role management - all LiveChat features you love also work with 2way integration.
Now you can talk to your customers just like a friend, at the right time, wherever they are, using their favourite platform, on their choice of device, via text messaging, or a call.
And what is most important – finally, you can initiate the conversation, not just reply and 2way works with any LiveChat plan ;).
2way is a solution dedicated for leading, customer-centric brands from e-commerce, retail, and many more...
- Dispatch & Logistics
- Banking/ Finance/ Insurance
- Real Estate
- Diagnostics/Medical/Dental offices
- Groceries /Food trucks/ Restaurants
- School/Education/Online educational platforms
- Fitness & Gym
- Spa & Beauty
- HR/ Recruitment
- Entertainment venues
Simple to use, simple to install, simple to fall in love with 2way.
Keep track of your interactions with your customers in the very same tool you already use. In one place, with complete history and search engine to navigate messages, regardless of the channel which you have used.
Whether you are a giant enterprise or small local company, you can start communicating with your customers right away.
Are you concerned about additional cost of incoming messages? Don’t be. With 2way you are not going to be charged for text messages you receive. This wouldn’t be fair, would it?
Canned response, CRM integrations, automation, role management. All LiveChat features you love also work with 2way.app integrated.
Retaining is 6-7 times cheaper than attracting new customers. Foster customers’ loyalty, understand likes, dislikes, purchase decisions, preferences, monitor feedback.
Provide an immediate response to customers’ unique needs eliminating competitive alternatives. Generate more sales by the problem-solving approach.
Monitor conversations, analyze customers' behavior, discover new options, test dedicated strategies, optimize internal resources.