Place LiveChat on your Sitecore website and get an insight into visitors’ needs and preferences. Gather feedback and analyze chat transcripts to provide gratifying offers and services.
Sitecore is an experience platform that supports multilingual and multisite management. The software provides users with comprehensive digital marketing tools. They allow deriving information about customers from different devices, CRMs, POS and other third-party solutions. It means that Sitecore content management system provides a detailed insight into customer activities and helps to build customer profiles. As a result, marketers can customize the experience to meet customers' needs and support sales. What’s more, Sitecore marketing automation lets you create content that can be accessed via different channels (desktops, mobiles, social media, etc.). The software automates email marketing as well. You can create various email campaigns and mail them out to prospects. Sitecore integrations include CRM solutions, Microsoft Dynamics 365 and plenty of other apps. Finally, you can broaden functionalities of this platform using the Sitecore open API.
LiveChat provides 96+integrations with 3rd party solutions. Thanks to them, you can enhance its features, automate plenty of tasks and spend more time on dealing with more critical issues.
Take advantage of LiveChat archives and analyse chats transcript to understand your clients’ needs/requirements.Thorough knowledge about visitors will let you introduce proper adjustments that meet customers’ needs and help to boost your sales.
LiveChat installation is dead-easy. You just need to implement its code on your website to benefit from the large potential of our application.
Like the best friend, LiveChat never leaves customers in need. Thanks to mobile apps, you can travel around the world and serve your clients without hindrance. Jump between different devices and use application shortcuts to provide service faster than ever before.
LiveChat arms you up with a set of managerial tools. You can create a limitless number of agent accounts and divide them into groups that handle particular cases. Thanks to organized structure, customers will quickly find their way to right people and get answers much faster. In addition, our tool lets you supervise work. Take part in chats and whisper advice to infant agents from your comfrotable chair!
The design is a crucial factor that encourages clients. That's why, LiveChat allows you to customize its chat window and can become an inherent part of your blog or website. Place your logo, pick your brand colors or favorite styles. Benefit from multiple translations and look for new clients in foreign lands.