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Recent articles
Support12 min read | Jul 29 | Paweł Hałabuda
Customer Engagement Platforms That Actually Boost NDR in 2025
TL;DR Most customer engagement platforms quietly bleed retention. This guide shows how to spot the ones that fail, evaluate ROI in 90 days, and choose a platform that... read more
GrowSupport12 min read | Jul 28 | Natalia Misiukiewicz
10+ Best Typing Speed Tests for 2025
Typing is one of those skills almost everyone assumes they’ve mastered, right up until they’re asked to take a typing test. Suddenly, what felt like fluent keyboarding... read more
GrowSupport12 min read | Jul 25 | Natalia Misiukiewicz
Fastest Typists in the World – How Do They Do It?
If you work in live chat support, your keyboard is your power tool. Every second counts, and faster typing means faster resolutions, better conversations, and happier... read more
Support13 min read | Jul 24 | Natalia Misiukiewicz
What Is a Good Typing Speed and Average WPM for Employees?
What’s a good typing speed for employees? And how does your WPM compare to job benchmarks? If you're answering customer messages, managing emails, or entering data, how... read more
Support10 min read | Jul 24 | Kacper Wiącek
Customer Complaints Aren’t the Problem — Ignoring Them Is
TL;DR Customer complaints aren’t the problem — ignoring them is. This article shows how to turn feedback into insight, resolve issues faster, and build trust with tools... read more
Support12 min read | Jul 23 | Natalia Misiukiewicz
Touch Typing Hunt and Peck Typing: Which Method Works Best for You?
You need to master typing skills in nearly every profession today, particularly in customer service, where agents rely on real-time communication with customers. The... read more
Support23 min read | Jul 23 | Paweł Hałabuda
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a... read more
Support11 min read | Jul 23 | Natalia Misiukiewicz
Key Live Chat Statistics to Follow in 2025
TL;DR Live chat support drives conversions, boosts satisfaction, and speeds up support. With AI, automation, and real-time engagement, it’s now a key sales and service... read more
Support9 min read | Jul 22 | Paweł Hałabuda
What It Really Takes to Do Omnichannel Customer Service Right
TL;DR Omnichannel customer service means giving your customers a consistent, connected experience — no matter where they reach out. The key? One inbox, one customer... read more
Support9 min read | Jul 17 | Natalia Misiukiewicz
Master 10 Finger Typing with Tips, Practice, and Resources for Success
Tired of pecking at the keyboard and constantly fixing typos? You're not alone. Many people, even those who use computers daily, still type inefficiently, glancing... read more