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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Dec 10
US Government Files Suit Against Facebook Alleging It’s a Monopoly
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Recent articles
Connect
20 min read | Apr 30 |
Best Live Chat Software – a Live Chat Solution for Multiple Websites
If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether... read more
Support
20 min read | Apr 30 |
How to Choose Live Chat Software: A Guide to the Best Options
Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help... read more
Support
21 min read | Apr 30 |
Live Chat Canned Responses Examples to Better Your Support Team
Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not... read more
Support
12 min read | Apr 28 |
Avoid These Critical Live Chat Mistakes for Better Customer Engagement
Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more
Connect
11 min read | Apr 25 |
Live Chat Etiquette Tips for Agents and Managers in 2025
Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
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Insider #8: The Netflix Effect
6 min to watch
Trending articles
The Power of Live Chat for Real Estate Companies
Today’s real estate clients aren’t picking up the phone first. They’re opening a browser. Nearly half of all buyers now start their property search online before ever contacting an agent. Yet, despite this shift, only 18% of buyers initially contact a realtor directly. This... read more
Support
16 min read | Jan 02 |
What Is Good Customer Service (For Job Applicants and Beyond)?
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
Support
20 min read | Mar 06 |
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
Support
7 min read | Jan 02 |
The 6 Best Knowledge Base Software Platforms for 2025
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so... read more
Sell
11 min read | Feb 13 |
What Is a Sales Funnel and How to Build One
Imagine you've successfully piqued the interest of potential customers in your product or service. They've shown curiosity, even enthusiasm, but when it comes to sealing... read more
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