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LiveChat® and WhatsApp Business integration

Connect WhatsApp Business with LiveChat and grow faster through meaningful conversations

Manage every WhatsApp chat in one place, boost customer experience, and increase sales with a verified WhatsApp Business integration powered by LiveChat.

Free 14-day trial No credit card required BONUS: first AI chatbot for free

Trusted by leading brands

Turn your business into a sales machine

With WhatsApp with LiveChat integration, you can engage with visitors on your website, interact with buyers through WhatsApp live chat, and help customers right when they need you. The key to turning these customer interactions into lasting relationships is acting on all the information you gather during a chat. The WhatsApp integration lets you use personalized marketing campaigns, send promo codes and automated message journeys to stay connected with your audience through their preferred WhatsApp Business account.

Chat widget

Engage visitors instantly with a live chat widget that’s always on—sparking conversations, providing instant answers, converting visitors into customers, and capturing valuable leads.

Chat widget

Campaigns

Reach visitors with personalized chat invitations that boost conversions, qualify leads, and give you better insight into customer behavior.

Campaigns

Advanced reporting

Sales Tracker shows which chats, agents, and products drive revenue. Real-time analytics help you track interactions, measure performance, and refine workflows.

Advanced reporting

Always-on AI support

Match your chat widget to your brand’s look and feel. Adjust the design, placement, and behavior with ease.

Always-on AI support

Connect with over 2.4 billion users through the WhatsApp Business integration

Group routing

Group routing

You can also route WhatsApp messages to a group of agents dedicated to WhatsApp chats or connect more phone numbers to your account. All for the comfort of your business.

Convenience and effective communication

Convenience and effective communication

If you’ve ever used WhatsApp, you know a phone connected to the internet is essential. With this integration, it’s different. To unlock the full potential, all you need is a phone number connected to your WhatsApp Business account - allowing multiple support agents to handle conversations simultaneously.

Suitable for all-sizes businesses with no risk at all

Suitable for all-sizes businesses with no risk at all

Our integration uses the official WhatsApp Business API compliant with the WhatsApp Terms of Service. It’s perfect for handling both a few conversations and multiple WhatsApp chats with potential customers at peak hours and fewer chats on public holidays. No app crashes during talks!

Support for the most popular file formats

Support for the most popular file formats

Use the file format most suitable for the situation - send photos, quick and convenient voice messages, share location, and more. Your customers will text just how they do it with their friends!

Ready to generate more sales with WhatsApp integration?

Wembley stadium logo

$1.5M

revenue added in 6 months with LiveChat and ChatBot

Sephora logo

+25%

increase in average order value after implementing LiveChat

Funded Trading Plus logo

125K/yr

chats automated with LiveChat and ChatBot

Smarter conversations with AI

Enhance work with AI features that help your support teams respond faster through WhatsApp chat, provide better answers, and boost customer satisfaction while collecting valuable leads.

Canned responses interface showing saved message templates for WhatsApp Business LiveChat

Manage high volumes with easу

With canned responses, you type it once, save it, and reuse it in WhatsApp chats whenever you need. Natural language processing is trained on your past replies, so you get consistent results and can focus on growing.

AI-powered reply suggestions feature generating customer support responses in WhatsApp Business

Empower your agents

Connect LiveChat with your knowledge base to automatically generate accurate, on-brand reply suggestions for WhatsApp messages. Ensure your teams provide consistent answers with less effort.

Deliver instant answers with AI

LiveChat's AI chatbot answers over 60% of routine questions instantly 24/7 - leading to happier customers and faster sales, while capturing contact information for your WhatsApp Business audience in real time.

AI chatbot providing automated responses to customer inquiries on WhatsApp Business website
AI text enhancement tool adjusting message tone and style in LiveChat for WhatsApp Business

Write smarter, faster replies

Use AI-powered text enhancement to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise - the right response every time.

AI-generated conversation summary showing key points from customer chat in WhatsApp Business LiveChat

Save hundreds of hours

No time to read full transcripts? Get an instant AI-generated summary so you can catch key points, follow up faster, and send targeted campaigns based on chat insights.

Connect WhatsApp with LiveChat® today

Connect LiveChat with WhatsApp Business in 5 minutes

01

Connect your LiveChat account

Log in or Sign up free – no credit card required.

02

Install the WhatsApp Business integration

Install the WhatsApp Business integration
from the LiveChat Marketplace.

03

Connect accounts

Log in to your WhatsApp account and select ”Allow” to connect LiveChat. Select the pricing plan you’re interested in.

04

Start acting

Enter the app settings and select Add phone number. Follow the steps visible on the pop up window. Your setup is now complete.

More than 36,000 companies increase sales with LiveChat®

Game-changer for WhatsApp customer support

We installed the WhatsApp Business integration and saw immediate results. Customers love being able to reach us through WhatsApp live chat instead of phone calls. Our teams can now handle multiple WhatsApp conversations simultaneously, and we've seen a 40% increase in sales since launch.

30.05.2024

30.05.2024

WhatsApp messages that convert

The WhatsApp live chat widget transformed how we connect with visitors. We use the pre-filled message feature and welcome message to greet customers the moment they click our WhatsApp chat button. The real-time notifications keep our teams responsive, and our customer experience scores have doubled.

28.03.2024

28.03.2024

Perfect for small businesses on a budget

As a small business, I needed free tools that could help me communicate professionally. The free WhatsApp integration gave us everything we needed to get started. Now we handle customer communications across WhatsApp, Facebook, and our website - all from one inbox. Worth every penny of the upgrade.

12.05.2025

12.05.2025

Connect WhatsApp Business with LiveChat® today

WhatsApp widget that actually works

Before LiveChat, our WhatsApp conversations were scattered and untracked. Now we see which chats lead to a purchase, which messages get the best response. Our conversion rate jumped 35% in the first month.

08.11.2024

08.11.2024

Unlocked our full potential with WhatsApp Business

Connecting our WhatsApp Business account to LiveChat was the best decision we made. We can automatically route WhatsApp messages to different groups and our AI chatbot handles routine questions 24/7.

15.11.2025

15.11.2025

Essential for customer communications

Managing WhatsApp chats used to be chaos. Now our teams see the WhatsApp number automatically. The chat button on our page means we never miss potential customers. Our inbox is organized, our response time is faster, and our brand is stronger.

30.08.2025

30.08.2025

Connect WhatsApp Business with LiveChat® today

4.5 out of 5 on G2 – based on reviews, trusted by real users.

No credit card required. Free 14-day trial. Add the live chat widget now.

Get started in 5 minutes — no coding needed.

Integrate with everything

Enhance your sales and customer satisfaction beyond your site by integrating LiveChat with Messenger, WhatsApp for Business, and more, so you can manage all customer interactions and marketing tools through LiveChat.

Frequently asked questions

Frequently Asked Questions
LiveChat helps people and businesses communicate better and fully express themselves through chat. With LiveChat, you’re able to converse with website visitors, so you can offer them support and make sales. This integration helps you to send a message on WhatsApp to many customers simultaneously. Use this to your advantage - create marketing campaigns, send promo codes, and more. With WhatsApp’s impressive open rate reaching 98%, you’ll increase your sales and expand your reach in no time.
With this integration, you can connect multiple phone numbers added to your WhatsApp and route the messages to selected groups.
Absolutely. As soon as you install LiveChat on your website, you can begin to improve your business on many different levels. You can start to provide fast and effective customer support and boost customer satisfaction. The chat widget helps you to pick up more leads and makes the purchasing process easier for them.
The official WhatsApp Business API ensures stable, crash-free customer communications with no disconnections or lost chats. Whether you're a small business or enterprise, the WhatsApp live chat widget guarantees high performance regardless of traffic volume. Plus, you get a 14-day Money-Back Guarantee - test WhatsApp live chat risk-free and see how it can help increase sales for your business.

The WhatsApp integration connects your chat conversations with WhatsApp Business marketing through the official WhatsApp Business API - fully compliant with WhatsApp terms of service for reliable customer communications.

You can add new contacts to your WhatsApp audience during chats and send subscription forms directly in the WhatsApp chat window to grow your list. The integration displays WhatsApp conversation data alongside customer interactions, so your support teams have complete information at their fingertips.

With group routing, you can assign WhatsApp chats to dedicated teams for seamless communication. The integration supports the most popular file formats - share photos, voice messages, location data, and more through WhatsApp messages to solve problems in real time.

You can manage multiple WhatsApp groups, display automated WhatsApp chat invitations, and create customer journeys based on chat events. Plus, create LiveChat tickets from WhatsApp message replies to close the support loop effectively.

Choose a plan tailored to your needs - from free WhatsApp features for small businesses to advanced automation with AI chatbot for growing companies. This seamless integration helps you turn every WhatsApp chat into an opportunity to engage customers and increase sales through personalized marketing.

WhatsApp message templates let you send automated notifications to customers through the official WhatsApp Business API. Customize templates to deliver tailored WhatsApp messages like appointment reminders, payment updates, or order confirmations - choose from 10 supported categories to fit your needs. You can personalize templates with variables, make them multilingual with your own translations, and enhance them with files, videos, or CTA buttons. This creates seamless customer communications that keep your audience engaged in real time while your teams focus on complex WhatsApp chats that need personal attention.
Yes. LiveChat offers 200+ integrations including WooCommerce, HubSpot, Messenger, WhatsApp, Facebook and email marketing tools - letting your support team manage customer interactions across multiple channels from one dashboard.
Managing WhatsApp chats through LiveChat means faster responses and better customer experience. Your teams handle multiple WhatsApp conversations from one inbox and communicate with customers in real time. Beyond support, send WhatsApp messages to many customers simultaneously, create marketing campaigns, and share promo codes through WhatsApp Business - transforming your WhatsApp chat button into a powerful sales channel that boosts conversions.

We're always here — 24/7/365. Get live support from Product Experts to help your business grow.

Your agents will love it. Your customers will feel it. Your metrics will prove it.

Free 14-day trial No credit card required BONUS: first AI chatbot for free

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