Enjoy the power of your favorite software working seamlessly together.
Slack for LiveChat

Slack for LiveChat

Enjoy the power of your favorite software working seamlessly together.
Key info
  • The integration is free to use
  • < 50 teams are using it
  • Lead Generation

Jumping from one communication software to another can be inconvenient and time-consuming. Slack for LiveChat creates a powerful combination by bringing the two sides together. Connecting your organization’s LiveChat account with a Slack workspace lets your agents chat from either software. Whatever happens in LiveChat is instantly reflected on Slack, providing you with seamless communication experience. LiveChat lets you route customers from specific pages to dedicated groups. You can combine this mechanism with Slack channels, making sure that the customers who visited the pricing page chat with sales specialists. The Slack for LiveChat integration lets you transform a chat into a public or private channel. All agents can join a chat on a public channel, but their messages won’t be visible to customers. This way customers won’t get any messages sent by accident. It’s also a great way to help agents tackle difficult cases together. How it works? 1. Install Slack for LiveChat. 2. Use the Settings button on this page to manage the integration. 3. Link your Slack account with LiveChat. 4. Configure channel routing by connecting Slack Channels with LiveChat Groups. 5. From now on, you will see incoming chats on Slack. 6. Reply in a public or private channel.

Support

See the setup instructions on how to properly configure this app with your LiveChat account.

Contact vendor to get help and support. You can also suggest improvements or request new features in the upcoming versions of Slack for LiveChat.

Key Features

Send messages, files, images and emojis
As an agent, you can send and receive not only messages, but also files, images, and emojis. Customer receiving files and images on Slack will access them via links.
Connect your LiveChat groups with Slack channels
Route customers to different Slack channels depending on your business use cases.
Help your colleagues solve difficult cases
Transform a chat into a public channel so that other agents can join in and supervise. Alternatively, invite colleagues to private channels and chat with customers together!

Benefits

Synchronized communication between LiveChat and Slack
Messages exchanged in real time, as well as chat history, are stored in LiveChat and on Slack.
You decide where you chat
Choose to chat from LiveChat or Slack based on the situation or your personal preference.
Use the software you already have
If you use Slack in your company, you already know the software well. There’s no need to install and get used to a new app.
Always at hand
You can chat wherever you are using the Slack mobile app.
Pay once, have unlimited users
No matter how many agents in LiveChat or users on Slack you have, you'll only pay $21.
Integration with Slack for LiveChat is free to use
  • < 50 teams are using it
  • Lead Generation