We like to stay fresh!
Reach the information you need faster by accessing chats tied to tickets. When looking at a ticket, click on the chat link to see the related chat.
You can also access tickets in the same way. When looking at an archived chat, click on the related ticket link to reach the ticket created for this case.
This will help you to get the crucial information faster and solve cases more efficiently.
You can now get the full story behind each chat thanks to the addition of chat Archives events. The events will show you what actions were performed by agents and visitors during the chat.
Handle cases that couldn’t be resolved through chat using LiveChat tickets. The new ticketing feature will help you provide even better support at no additional cost.
You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.
The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.
Additionally, the Reports section has received a number of small updates:
- reports will now work better on mobile devices
- the look of the report tooltips has been improved
We’ve added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.
Additionally, we’ve made the notifications settings more accessible by moving them to the agent menu.
We’ve launched the beta version of the LiveChat ticketing system! If you want to join the ticketing system beta, visit the beta site and
sign up now. Tests are closed now.
We’ve released node.js and Ruby LiveChat API libraries. Here are some examples what a skilled programmer can do with them:
- Display chat number on your internal statusboard
- Remotely change agents’ statuses
- Manage agent’ data
- Export reports
Simply show this to your programmer and he or she will know what to do.
Guys from amoCRM created a new integration with LiveChat. Using the amoCRM integration, you can easily store contacts, along with chats, from your LiveChat in amoCRM.
If you want to give it a try yourself, be sure to check the amoCRM integration page.
An updated version of the LiveChat Mac app is now available for download.
The new 2.1 version includes such interface upgrades as:
- Chat importance indicators: see which chats require your attention
- Conversation timeline: previous chats with clients are available in the chat window
Get the new LiveChat for Mac application!