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The Agents list mobile icon will let you know which agents are logged in to LiveChat only via a mobile device. You can use this information to spot agents who forgot to log out of their mobile apps at the end of their shift.
Enterprise users can now use credit card masking to hide credit card numbers in chats and archives. Instead of showing the full CC number, agents will see only the last four digits of the card. This will allow you to adhere to various security standards, such as PCI DSS.
You can turn on the credit card masking in the Security section.
Set different working hours for each day of the week for agents who change their shifts often. The updated work scheduler will allow you to either set the working hours for weekdays and weekends or for each day separately.
To learn more about the work scheduler and agent working hours, read our work scheduler tutorial.
If you need detailed information about your goals to calculate your agents commission or to determine the next steps for your company, the new exportable goals report will have you covered.
Enterprise plan users can get it on demand or schedule an automatic export via the Export section.
You can now choose from a wider selection of eye-catchers, chat buttons and agent photos. Check out all the new LiveChat graphics and spice up your chat!
The addition of a ‘send’ button for the mobile chat window will allow your website visitors to contact you more easily when using a mobile device.
Keep everyone in the loop using the new CC option in tickets. Adding additional email addresses to a ticket will allow you to notify all interested parties about its status.
Check out the effectiveness of your chat when it comes to individual business goals. You can now get single goal reports to see how particular business tasks are achieved and which need some additional work.