Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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Customer Engagement Platforms That Actually Boost NDR in 2025
TL;DR Most customer engagement platforms quietly bleed retention. This guide shows how to spot the ones that fail, evaluate ROI in 90 days, and choose a platform that actually pays for itself by Q2. Real numbers. No fluff. SaaS companies spend millions acquiring users — then lose... read more
10+ Best Typing Speed Tests for 2025
Typing is one of those skills almost everyone assumes they’ve mastered, right up until they’re asked to take a typing test. Suddenly, what felt like fluent keyboarding turns into a sea of typos and surprisingly low words-per-minute scores. The reality is that the average typing... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Fastest Typists in the World – How Do They Do It?
If you work in live chat support, your keyboard is your power tool. Every second counts, and faster typing means faster resolutions, better conversations, and happier customers. But while many agents aim for 70 to 90 words per minute, there are people out there breaking the 200... read more
What Is a Good Typing Speed and Average WPM for Employees?
What’s a good typing speed for employees? And how does your WPM compare to job benchmarks? If you're answering customer messages, managing emails, or entering data, how fast you type is very important for how well you work. In roles such as customer service, live chat support,... read more
Customer Complaints Aren’t the Problem — Ignoring Them Is
TL;DR Customer complaints aren’t the problem — ignoring them is. This article shows how to turn feedback into insight, resolve issues faster, and build trust with tools like LiveChat. Stop dreading complaints. Start learning from them. A few weeks ago, I watched an agent handle... read more
Touch Typing Hunt and Peck Typing: Which Method Works Best for You?
You need to master typing skills in nearly every profession today, particularly in customer service, where agents rely on real-time communication with customers. The method you choose to type, touch typing or hunt and peck, will significantly affect your efficiency and accuracy.... read more
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
Key Live Chat Statistics to Follow in 2025
TL;DR Live chat support drives conversions, boosts satisfaction, and speeds up support. With AI, automation, and real-time engagement, it’s now a key sales and service tool. The numbers back it up. Let’s be real. In 2025, no one’s waiting for an email reply or sitting through... read more
What It Really Takes to Do Omnichannel Customer Service Right
TL;DR Omnichannel customer service means giving your customers a consistent, connected experience — no matter where they reach out. The key? One inbox, one customer profile, and tools like LiveChat® that bring everything together. This article explains how that’s possible. I... read more
Master 10 Finger Typing with Tips, Practice, and Resources for Success
Tired of pecking at the keyboard and constantly fixing typos? You're not alone. Many people, even those who use computers daily, still type inefficiently, glancing between the screen and keyboard and relying on just a few fingers. This habit not only slows you down, but it can... read more
Typing Lessons & Exercises: How to Improve Typing Speed and Accuracy?
Typing might seem like a solved problem. After all, we’ve been using keyboards for decades, right? But in a world of automation and multitasking, your typing speed and accuracy still matter, especially if you're spending hours a day at your keyboard. For developers, content... read more
The Ultimate Guide to Building Customer Service Quizzes That Actually Teach
If you’re responsible for training a support team or improving service quality, you know that exceptional customer service begins with self-awareness. Helping your agents recognize their strengths, spot their blind spots, and grow their confidence is what transforms support from... read more
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support
What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine, lasting loyalty. This is the standard Disney achieves every day, and they codified their approach in the book... read more
