Business Communication Explained - Success by LiveChat®

Support19 min read | May 06 | Sylwia Kocur

Enrich Your Service Quality with Live Chat Implementation Guide

Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on... read more

Support20 min read | May 05 | Natalia Misiukiewicz

How Much Does Live Chat Software Really Cost? [With Examples]

Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots,... read more

Support10 min read | May 05 | Sylwia Kocur

Smart Ways to Improve Your Contact Center Average Handling Time

It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call... read more

Connect20 min read | Apr 30 | Sylwia Kocur

Best Live Chat Software – a Live Chat Solution for Multiple Websites

If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether... read more

Support20 min read | Apr 30 | Natalia Misiukiewicz

How to Choose Live Chat Software: A Guide to the Best Options

Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help... read more

Support21 min read | Apr 30 | Sylwia Kocur

Live Chat Canned Responses Examples to Better Your Support Team

Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not... read more

Support12 min read | Apr 28 | Natalia Misiukiewicz

Avoid These Critical Live Chat Mistakes for Better Customer Engagement

Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more

Connect11 min read | Apr 25 | Sylwia Kocur

Live Chat Etiquette Tips for Agents and Managers in 2025

Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more

Support18 min read | Apr 23 | Sylwia Kocur

Live Chat Features You Should Look For In Software In 2025

In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more

Support19 min read | Apr 22 | Natalia Misiukiewicz

How Does Live Chat Work: A Comprehensive Overview

When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more

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