If your business relies on live chat for customer support, sales, or both, you’re already using a powerful engagement tool. But the real power of live chat isn’t just in the conversations — it’s in the insights. Without tracking key performance metrics, you’re flying blind when... read more
15 min read | Jan 14 |
Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream... read more
16 min read | Jan 02 |
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
12 min read | Dec 20 |
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many,... read more
17 min read | Dec 19 |
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more
16 min read | Dec 13 |
We all know that customers want quick, easy, and personal ways to connect with businesses. That’s where live chat comes in — a powerful tool that lets businesses meet... read more
