Answer from your own pages
Add your program pages and PDF guides as knowledge so your AI Agent answers common questions like your staff member.
Live chat for education that turns questions into applications
Answer students on your website while they compare universities and help them make the best decision.
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From $19/user/monthNo credit card requiredFree 14-day trial
Text is intuitive live chat software from the team behind LiveChat, HelpDesk, and ChatBot, products used by 30,000+ customers worldwide.
Help students during admissions
Students check deadlines and program requirements late at night. The AI Agent answers from your admissions pages and hands the rest to your staff.
See what they’re researching
Check which program and financial aid pages a student opened on your website before the chat.
Invite visitors to a campus tour
Show a greeting on your campus visit pages that offers to book a tour with admissions.
Student services with Text by LiveChat
Route prospective students chats to the right teams
Give admissions, financial aid, the registrar, and international students their own teams. Text sends each chat to the team that can answer it.
Route chats by page
Add a rule: when a student visits a URL that contains /financial-aid/, the chat goes to the financial aid team. You can also route by domain or country.
Ask for details before the chat
Turn on a pre-chat form with a short message and a name field. Staff see the answers in the chat, so they know who’s asking before they reply.
Transfer without starting over
Move a chat to another staff member or team. Chat info shows the assignee and group, and the full history moves with the chat, so the student doesn’t repeat the question.
Give each office its own AI Agent
On Growth, you can run up to 10 AI Agents. Each one gets its own instructions, teams, and languages.
“LiveChat® is a great tool for communities. We are meeting parents when they are looking for information, and we’re able to make sure they can find it.”
Digital Communications Specialist, District 49
Office hours with Text by LiveChat
How live chat works on your education website
Follow one student question from the chat widget on your website to a reply, during office hours and after them.
During office hours
The AI Agent answers a question about AP credit from your course catalog. When the student asks about their transcript, it hands the chat to an admissions counselor.
Start free trial
After office hours
At 11 p.m., a parent asks about financial aid deadlines. The AI Agent answers, and if they need a person, it saves the chat as a ticket your office answers in the morning.
Start free trialConnect Text to your tools
Build a skill in Playbook to send chat details to the systems your staff work in. See the LiveChat integrations in the Marketplace.
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Pick a trigger
Start the skill when a chat ends, when a chat mentions a keyword like “transcript,” or when a ticket is created.
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Add the student to your CRM
Create a lead in Salesforce or a contact in HubSpot with the name and email from the chat.
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Tell the right office
Post a message to your admissions channel in Slack, or send the data to another system with a webhook.
See how education teams use live chat
A college and a school district used LiveChat, built by the team behind Text. Read the Grove City College customer story and the District 49 customer story.
“Beginning the relationship early in a student’s search is so essential in Higher Education today. LiveChat® helps us to meet the needs of our students and families immediately.”
Director of Admissions, Grove City College
Set up live chat for your college in four steps
1
Install the chat widget
Add a code snippet to your website, or use the WordPress plugin or Google Tag Manager.
Install live chat
2
Set up teams and offline rules
Create a team for each department and invite staff by email. Then choose what students see when no one is online.
Invite your team
3
Add knowledge and saved replies
Connect your program pages and PDFs. Save canned responses for the questions staff answer every week.
Add your knowledge
4
Test before launch
Preview the AI Agent’s answers and run test chats before students see the widget.
Start testing
Secure, accessible
live chat for higher education
Text is SOC 2 Type 2 audited and complies with GDPR and CCPA.
The chat widget meets WCAG 2.2 AA
accessibility standards for screen readers and keyboard use.
- CCPA
- WCAG 2.2
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SOC2
- GDPR
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PCI DSS – SAQ A
- BBB Accredited Business
- Data Privacy Framework
What is live chat for education?
Live chat for education puts a chat window on your school, college, or university website, so students and parents can ask questions while they browse.
What can students ask in live chat?
For universities and colleges, the same questions come back every term. Live chat gives prospective students a way to ask while they compare programs and plan their next step.
- Admissions Answer questions about application deadlines, entry requirements, and campus visits.
- Financial aid Help students find information about scholarships, tuition, and aid deadlines.
- Student services Send questions about transcripts or schedules to the right office.
- Parents Give families a place to ask about enrollment and school schedules.
How does live chat work for schools?
An AI Agent answers questions from your own pages and files. When a student needs a person, the conversation goes to the right office with its history attached.
- During office hours Route chats to admissions, financial aid, or another team that can answer them.
- After office hours Save unanswered conversations as tickets for staff to pick up the next morning.
Schools and school districts can use the same setup to answer parents about enrollment and schedules.
Education live chat FAQ
Can the AI Agent check a student’s application status?
Not on its own. The AI Agent answers from the pages and files you add. Questions about one student’s application go to your staff, who see the chat history and the student’s details.
How does setup and implementation work for a college website?
Add the chat widget with a code snippet, WordPress, or Google Tag Manager. Then create teams for admissions, financial aid, registration, and other offices. Add your pages and PDFs as knowledge, test the AI Agent, and launch. You can start with one office and add others later.
Which plan do we need for department routing?
Growth, if your institution routes chats to more than one department. It costs $79/user/month billed yearly and adds routing rules, up to 10 teams, and shared canned responses. Essential costs $19/user/month and includes one team. Essential comes with 10 AI Agent resolutions a month and Growth with 200. Extra packs cost $49.50 for 50. Every plan starts with a free 14-day trial, and you don’t need a credit card.
Can Text connect to our student information system or CRM?
It depends on which student information system you use. For CRM integration, a Playbook skill can send chat data to Salesforce or HubSpot. Webhooks can pass data to other systems.
Can Text handle admissions season volume?
Yes. The AI Agent answers repeat questions right away, and your staff take the rest, keeping the student satisfaction high. Milano Cortina 2026 used Text to support 130,000 volunteer applicants, with 99% of conversations resolved without an agent.
Does live chat work for K-12 schools and school districts?
Yes. Text works on any school website. District 49 used LiveChat, built by the team behind Text, to answer parents looking for school information. On Growth, you can give each school or office its own team.
What should our IT team review about security and data retention?
Start with data retention. Essential keeps chat history for 60 days, while Growth includes unlimited chat history. Enterprise adds SSO and audit logs. Text does not publish a FERPA or COPPA statement, so check your institution’s obligations before collecting student records in chat.
Can international students chat in their own language?
Yes. The chat widget comes in 48 languages, and the AI Agent replies in the language the student writes in. Staff replies aren’t translated automatically.
Do we need a separate chatbot for our college website?
No. Text comes with an AI Agent that answers from your program pages and files, and hands the chat to your staff when a student needs a person. If you want to build a chatbot with its own conversation flows, see ChatBot for education.
Are the features on this page included in my LiveChat plan?
No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.