SAP Commerce Cloud

Connect SAP Commerce Cloud to Text so an AI Agent can recommend products, qualify buyers and pass ready leads to sales.

Works with

Text

Text integration preview

SAP Commerce Cloud live chat with an AI Agent

Text adds an AI Agent to your SAP Commerce Cloud storefront. It recommends products from the catalog you share with Text and answers from the spec sheets and PDFs you add. When a buyer needs more than a product page can answer, it asks qualifying questions.

Send sales the buyers who are ready to talk

A buyer asking about volumes, delivery dates or a custom configuration is a sales conversation. The AI Agent collects the details your reps need, saves them to the buyer's profile and transfers the chat to the right team. That's lead generation that runs while buyers research.

See which conversations turn into orders

Add a few JavaScript calls to your storefront, or fire them from Google Tag Manager, and Text receives cart and order events in real time, with no plugin or backend setup. Sales reports count orders placed during a chat or up to 30 days later, so you know what chat adds to online revenue.

Connect SAP Commerce Cloud to Text

Add live chat to your storefront with a code snippet or Google Tag Manager, share your catalog through the Text API and add the sales tracking calls. Then compare Text plans.

Key features

Buyer qualification

Collect needs, volumes and contact details before sales follows up.

Product recommendations

Suggest products from your catalog as cards in the chat.

Sales tracking

Link orders to the chats that led to them.

Benefits

Quote requests arrive complete

Your reps start with company, contact and volume details instead of chasing them by email.

After-hours research becomes pipeline

Buyers who browse outside office hours still get answers and leave their details.

Your CRM stays current

A skill can send the details collected in chat to your CRM through a webhook.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms, App Privacy Policy and App Terms and Conditions.

Support

Set up SAP Commerce Cloud

Follow the setup instructions to connect this app to Text.

Setup guide for Text

Need a hand?

Get help with this integration from Text.

Good to know

Frequently asked questions

How do I add Text to SAP Commerce Cloud?

Add the chat widget with a code snippet or Google Tag Manager, share your catalog through the Text API and add the sales tracking calls.

Can the AI Agent qualify B2B leads?

Yes. It asks the questions your sales team needs answered, collects contact details and transfers the chat to a specific team.

Can lead details go to our CRM?

Yes. A skill can call your CRM through a webhook and write the details collected in the chat.

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.