commercetools
Connect commercetools to Text to recommend products in live chat on any frontend and track sales from each conversation.
- Text
Text integration preview
commercetools live chat for any frontend
Text works with whatever frontend sits on top of commercetools. Install the chat widget with an HTML snippet or the React, Vue or Angular SDK, and an AI Agent recommends products from the catalog you share with Text.
Works with your composable stack
Send product data, including variants and stock, through the Text catalog API, and updates show up in the AI Agent right away. Add a few JavaScript calls to your storefront, or fire them from Google Tag Manager, and Text receives cart and order events in real time, with no plugin or backend setup.
See the revenue behind each conversation
Text links orders to the chats that came before them, up to 30 days later. Reports split the results between the AI Agent and your team, so you see which conversations deserve more of your attention.
Extend it with your own services
Skills can call any HTTP endpoint through a webhook during a chat, for example to check order status, stock or coupon eligibility, and write data back to your systems. When you're ready, compare Text plans.
Key features
Benefits
App terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and App Terms and Conditions.
Support
Need a hand?
Get help with this integration from Text.
Frequently asked questions
Does Text depend on my commercetools frontend?
No. Text installs on any frontend with an HTML snippet or an SDK for React, Vue or Angular.
Can the AI Agent use our product catalog?
Yes. Send products, variants and stock through the Text catalog API and turn on the Recommend products skill.
Can the AI Agent call our own APIs?
Yes. Skills can call any HTTP endpoint through a webhook during a chat, for example to check order status, stock or coupon eligibility.
What does the “Verified” status mean?
In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.