Salesforce Commerce Cloud

Connect Salesforce Commerce Cloud to Text for AI product recommendations in live chat and sales tracked to each conversation.

Works with

Text

Text integration preview

Salesforce Commerce Cloud live chat with an AI Agent

Text adds an AI Agent to your Salesforce Commerce Cloud storefront. It recommends products from the catalog you share with Text, and conversations that need a person go to your team with the full history attached.

Help shoppers who can't name the product

Shoppers often explain what they want to do instead of naming a product. The AI Agent searches your catalog by that description, filters by attributes like color or brand and suggests only items that are in stock. It answers in each shopper's language and can read the screenshots they send.

Tie every order back to the conversation

Add a few JavaScript calls to your storefront, or fire them from Google Tag Manager, and Text receives cart and order events in real time, with no plugin or backend setup. Sales reports show orders placed during a chat or up to 30 days later, and you can compare what the AI Agent closed with what your team closed.

Connect Salesforce Commerce Cloud to Text

Add live chat to your storefront with a code snippet or Google Tag Manager, share your catalog through the Text API and add the sales tracking calls. Then compare Text plans.

Key features

Catalog-aware recommendations

Suggest in-stock products as cards with photos, prices and variants.

Sales tracking

See which conversations led to orders within 30 days.

Multilingual answers

The AI Agent replies in the language each shopper writes in.

Benefits

Campaign traffic turns into conversations

Visitors get suggested questions for the page they land on, so the first message takes one tap.

Qualified chats reach your sellers

Buyers who need a person go straight to the team you choose.

Revenue you can prove

Sales reports connect orders to the chats that led to them.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms, App Privacy Policy and App Terms and Conditions.

Support

Set up Salesforce Commerce Cloud

Follow the setup instructions to connect this app to Text.

Setup guide for Text

Need a hand?

Get help with this integration from Text.

Good to know

Frequently asked questions

Is this the same as the Salesforce CRM integration?

No. This page covers Salesforce Commerce Cloud, the ecommerce platform. Text also works with Salesforce CRM through skills.

How do I add Text to Salesforce Commerce Cloud?

Add the chat widget with a code snippet or Google Tag Manager, share your catalog through the Text API and add a few JavaScript calls for sales tracking.

Can the AI Agent check order status?

Yes. A skill can call your order system through a webhook during the chat, so the AI Agent can tell a shopper where their order is.

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.