BigCommerce live chat and AI chatbot
BigCommerce live chat with an AI Agent that recommends products from your catalog and tracks the sales your chats bring in.
- Text
BigCommerce live chat built around your catalog
Share your product catalog with Text through the API and turn on the Recommend products skill. The AI Agent learns your products, variants and stock. When a shopper describes what they need, it suggests items that match and can ship, each one as a product card in the chat.
Give undecided shoppers a clear pick
A shopper who knows the use case but not the product can describe it in the chat. The AI Agent filters by attributes like color or brand, suggests a few options and answers follow-up questions in the same conversation.
See the orders your chats bring in
Add a few JavaScript calls to your storefront, or fire them from Google Tag Manager, and Text receives cart and order events in real time, with no plugin or backend setup. Your team sees cart activity and new orders next to the conversation, and orders placed during a chat count toward Sales closed in the Wins counter. Sales reports count orders placed during a chat and up to 30 days after it, split between the AI Agent and your team.
Connect BigCommerce to Text
Add the Text widget to your BigCommerce storefront with a code snippet or Google Tag Manager, for example through Script Manager. Purchases still complete in your existing checkout. Then compare Text plans.
Key features
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Support
Need a hand?
Get help with this integration from Text.
Frequently asked questions
How do I add Text to BigCommerce?
Add the widget to your storefront with a code snippet or Google Tag Manager, share your catalog through the Text API and add the sales tracking calls.
Does Text replace my BigCommerce checkout?
No. Shoppers get help and recommendations in the chat, then buy through your existing BigCommerce checkout.
Can the AI Agent check order status?
Yes, with a skill that calls your order system through a webhook. The AI Agent can then look up an order during the chat and tell the shopper where it is.