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LiveChat® and Mailchimp integration

Connect Mailchimp with LiveChat to boost lead generation

Collect emails, track subscribers, and send personalized campaigns - all powered by real-time chat interactions.

Free 14-day trial No credit card required BONUS: first AI chatbot for free

Trusted by leading brands

Turn your business into a sales machine

With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the information you gather during a chat. The Mailchimp integration lets you use personalized marketing campaigns and automated email journeys to stay connected with your audience.

Chat widget

Capture attention with an always-available chat window that sparks conversations, resolves customer queries instantly, and converts visits into sales while gathering valuable contacts.

Chat widget

Campaigns

Connect with visitors through personalized chat invitations that boost conversions, identify quality leads, and deliver deeper customer behavior insights. Nurture these prospects with targeted Mailchimp campaigns that strengthen brand loyalty.

Campaigns

Advanced reporting

Sales Tracker reveals which chats, agents, and products generate the most revenue. Real-time analytics let you monitor interactions, evaluate performance, and refine workflows — while uncovering exactly how your Mailchimp live chat integration influences conversions.

Advanced reporting

AI-first support, 24/7/365

Align your chat widget design with your store's aesthetic for a unified customer experience. Adjust appearance, positioning, and chat behavior effortlessly while building your email subscribers database behind the scenes.

AI-first support, 24/7/365

Grow your audience by collecting contact emails while chatting

Grow your audience while chatting

Grow your audience while chatting

Seamlessly collect new subscribers through the chat widget and instantly add them to your Mailchimp account to receive product updates or monthly newsletters.

Gain insights into your subscribers

Gain insights into your subscribers

This Mailchimp integration pulls subscriber status information into your LiveChat account so you can see what audience segments customers have subscribed to and tailor your support accordingly.

Turn your LiveChat users into email subscribers

Turn your LiveChat users into email subscribers

Quickly subscribe any user to your email marketing campaigns in Mailchimp after they opt in during chat conversations, helping growing businesses expand their reach.

Engage customers with interactive messages

Engage customers with interactive messages

Create personalized messages, target the right audience, and catch your visitors' attention with engaging chat invitations that initiate meaningful conversations and grow your contacts list.

Assign your Mailchimp audiences to LiveChat groups

Assign your Mailchimp audiences to LiveChat groups

Seamlessly collect new subscribers through the chat widget and instantly sign them up in your Mailchimp audience to receive product updates or monthly newsletters tailored to their interests.

Build behavior-based automations

Build behavior-based automations

Automate your messages after a chat with Customer Journey Builder. Use the Mailchimp live chat integration as a starting point to close the support loop, send a follow-up email asking the customer to leave a review, and nurture brand loyalty over time.

Ready to generate more sales with Mailchimp integration?

Wembley stadium logo

$1.5M

revenue added in 6 months with LiveChat and ChatBot

Sephora logo

+25%

increase in average order value after implementing LiveChat

Funded Trading Plus logo

125K/yr

chats automated with LiveChat and ChatBot

Have smarter conversations with AI

Elevate your operations with AI capabilities that enable your support team to respond quicker, deliver superior answers, and enhance customer satisfaction while capturing valuable leads for your Mailchimp campaigns.

Canned responses interface showing saved message templates for Mailchimp LiveChat

Handle high volumes effortlessly

Using canned responses, you create it once, save it, and deploy it in chats whenever needed. Natural language processing learns from your previous replies, ensuring consistent results and freeing up time to grow your email subscribers list.

AI-powered reply suggestions feature generating customer support responses in Mailchimp

Strengthen your support team

Link LiveChat with your knowledge base to auto-generate precise, on-brand reply suggestions. Your team delivers uniform answers with minimal effort, giving them more time to engage customers authentically.

Provide instant answers with AI

LiveChat's AI chatbot resolves over 60% of routine questions automatically 24/7 — resulting in satisfied customers and accelerated sales, while gathering contacts for your Mailchimp audience in real time.

AI chatbot providing automated responses to customer inquiries on Mailchimp website
AI text enhancement tool adjusting message tone and style in LiveChat for Mailchimp

Compose smarter, faster replies

Utilize AI-powered text enhancement to expand, rephrase, summarize, or modify the tone of messages, whether you prefer friendlier, more formal, or more concise communication — the perfect response every time.

AI-generated conversation summary showing key points from customer chat in Mailchimp LiveChat

Save hours — hundreds of them

No time to review complete transcripts? Receive an instant AI-generated summary of each conversation to catch up on essential points, follow up efficiently, and send targeted Mailchimp campaigns informed by chat insights.

Connect Mailchimp with LiveChat® today

Install the Mailchimp integration in 5 minutes

01

Connect your LiveChat account

Log in or Sign up free – no credit card required.

02

Install the LiveChat plugin

Install the Mailchimp integration
from the LiveChat Marketplace.

03

Connect accounts

Log in to your Mailchimp account and select ”Allow” to connect LiveChat.

04

Start acting

Select the Mailchimp audience you want to connect with LiveChat. Then click "Complete" to finalize the integration and start collecting email subscribers through live chat.

More than 36,000 companies increase sales with LiveChat®

Seamless integration

I installed the Mailchimp live chat integration in minutes. The chat widget connected perfectly with my store and now my support team can collect email contacts in real time, which has already helped us grow our audience and increase conversions.

27.09.2025

27.09.2025

Boosted sales funnel performance

This live chat software completely changed how we manage marketing. The chat invitations feel natural, and being able to capture leads right from the chat window and add them to our Mailchimp campaigns has increased our engaged subscribers significantly.

05.06.2025

05.06.2025

Reliable support and essential features

I tried other tools for live chat, but this Mailchimp integration is by far the best. The free plan already comes with essential features, and upgrading our LiveChat subscription gave us advanced functionality that helps our team create better communication and improve customer engagement.

20.01.2025

20.01.2025

Connect Mailchimp with LiveChat® today

Perfect for online businesses

As a small business owner, I needed a live chat solution that would help me grow my email list. The installation was quick, and the LiveChat app gives my customer support team everything they need to handle customer queries while building our Mailchimp audience.

20.12.2023

20.12.2023

Improved customer experience

We love how the Mailchimp live chat integration lets us see customer information during conversations. It makes it easy to connect, answer questions, and add visitors to the right email campaigns. Our customer satisfaction scores have never been higher.

12.05.2024

12.05.2024

Perfect for growing businesses

As a growing business, I needed a live chat widget that could help build our brand. The installation was quick, and the LiveChat integration gives my team everything they need to handle support and collect leads from different channels.

25.02.2024

25.02.2024

Connect Mailchimp with LiveChat® today

4.5 out of 5 on G2 – based on reviews, trusted by real users.

No credit card required. Free 14-day trial. Add the live chat widget now.

Get started in 5 minutes — no coding needed.

Integrate with everything

Enhance your sales and customer satisfaction beyond your site by integrating LiveChat with Messenger, WhatsApp for Business, and more, so you can manage all customer interactions and marketing tools through LiveChat.

Frequently asked questions

Frequently Asked Questions
LiveChat helps people and businesses communicate better and fully express themselves through chat. With LiveChat, you’re able to converse with website visitors, so you can offer them support and make sales. This integration helps you to capture new subscribers, view their subscriber status, and send personalized marketing after the chat.
Absolutely. As soon as you install LiveChat on your website, you can begin to improve your business on many different levels. You can start to provide fast and effective customer support and boost customer satisfaction. The chat widget helps you to pick up more leads and makes the purchasing process easier for them.
Yes. A free plan includes essential features like a chat widget, customer interactions, and real-time communication. Paid plans unlock benefits such as multi-site support, AI automation, and analytics.
The Mailchimp integration gives you powerful tools to connect your chat conversations with email marketing. You can add new contacts to your Mailchimp audience during chats and send subscription forms directly in the chat widget to grow your subscribers list. The integration lets you view Mailchimp subscription status alongside conversations, so your support team has complete customer information at their fingertips. You can also manage multiple mailing lists separated by groups, display automated chat invitations with opt-in options, and create customer journeys based on chat events using Mailchimp's Customer Journey Builder. Plus, you can create LiveChat tickets from newsletter replies to close the support loop and follow up effectively. This seamless integration helps you turn every chat interaction into an opportunity to engage customers and build lasting relationships through personalized marketing.
Yes. LiveChat offers 200+ integrations including WooCommerce, HubSpot, Messenger, WhatsApp, Facebook and email marketing tools - letting your support team manage customer interactions across multiple channels from one dashboard.
  1. To install the Mailchimp integration navigate to the LiveChat Marketplace .
  2. Select Install.
  3. Select Connect with Mailchimp.
  4. Log in to your Mailchimp account or create a new one.
  5. Select Allow to connect LiveChat with Mailchimp.
  6. Next, from the drop-down menu select the group to which you want to assign a Mailchimp audience. This option is only available when you have more than one group set up in LiveChat.
  7. From the dropdown menu select the first audience you want to connect with LiveChat.You will be able to add more audiences and update the preferred one later. Then select Complete integration.

    We're always here — 24/7/365. Get live support from Product Experts to help your business grow.

    Your agents will love it. Your customers will feel it. Your metrics will prove it.

    Free 14-day trial No credit card required BONUS: first AI chatbot for free

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