Build customer profiles
Keep phone numbers, emails, and custom fields together in one customer profile.
Good to see you again
Meet Text, the next generation of LiveChat
Keep every chat and ticket in one inbox, with AI Agents working hand in hand with human experts.
- A free upgrade for our long-time customers
- Your chat stays online while you move
- Upgrade without need to retrain or pause
Good to see you again
Meet Text, the next generation of LiveChat
Keep every chat and ticket in one inbox, with AI Agents working hand in hand with human experts.
- A free upgrade for our long-time customers
- Your chat stays online while you move
- Upgrade without need to retrain or pause
Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.
CRO with Text by LiveChat
See who’s on your
website right now
Watch visitor activity in real time. See which pages people are browsing, spot returning visitors, and detect conversion opportunities.
Know your visitors
See where your visitors come from
and what they do on your site.
See browsing activity
Monitor the pages your visitors see and how long they spend on them.
Watch live cart updates
Preview cart contents, recent orders, and payment status inside the conversation.
See what Text can add to your LiveChat setup
Explore TextEngage before they leave
Welcome returning visitors, recover abandoned carts, or offer advice.
Text integrations
Works anywhere
Integrate Text by LiveChat with your eCommerce or CMS platform.
Shopify
Answer questions from shoppers on your Shopify store.
Connect WhatsApp to Text by LiveChat and reply to customer messages from one inbox.
Messenger
Connect Facebook Messenger to Text by LiveChat and manage customer messages.
MCP
Connect AI assistants to Text using MCP to retrieve data and generate reports.
WordPress
Help visitors on your WordPress website through live chat.
Google Tag Manager
Text works with websites that use Google Tag Manager.
“What surprised me most was how easy it was to set up.”
Head of B2B Growth, EnterTech Read EnterTech’s story
Drive sales with Text by LiveChat
Sell with live chat
AI Agent helps with 70% of Nuvoo’s chat sales
Nuvoo’s sales attributed to AI Agent grew 432% in four months, turning chat into a 24/7 sales channel.
Read Nuvoo’s story
Track AI and team performance
Compare attributed revenue, orders, and conversion rates for AI and human agents in one report.
Engage and sell automatically
Start chats based on visitor behavior and let AI agent answer questions and recommend products.
“Now we know the exact numbers, which helps us a lot to evaluate how well chat performs.”
Customer Service Manager, Nuvoo Read Nuvoo’s story
Support with Text by LiveChat
Serve customers 24/7
Use Text’s AI Agent to answer customer questions when your team is busy or offline.
Automate
“Where’s my order?”
Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat.
Hand conversations
to your team
Choose when your AI Agent transfers a chat to the right person or creates a ticket, with the conversation attached for follow-up.
Answer product
questions
Give shoppers answers from your website, help articles, and product information while they’re deciding what to buy.
Save requests as tickets
Keep quote requests and support questions in one inbox. Assign them to the right person, with the chat summary, and follow up by email.
Explore Text
Capture
and qualify leads
Set your qualification questions, collect visitors’ needs and contact details, and route each conversation to the right person.
Explore TextFor teams of hundreds and for a team of one
Text is built for small teams and enterprise operations, with AI assistance, supervision, and custom routing for chats and tickets.
Run live chat without
a dedicated team
Let AI handle recurring questions, step in when needed, and save requests for later.
Supervise your team’s conversations
Monitor chats, review AI conversations, and track response times and team performance.
Route customers across departments
Customize routing across agents and departments to match your operations.
“I've worked with the big vendors. Never had this level of support.”
Workforce Systems Expert at Milano Cortina 2026 Winter Olympics Read Milano Cortina’s story
Secure, accessible live chat
for enterprise
Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.
The chat widget meets WCAG 2.2 AA accessibility standards.
- CCPA
- WCAG 2.2
-
SOC2
- GDPR
-
PCI DSS – SAQ A
- BBB Accredited Business
- Data Privacy Framework