Connect your sign-in process
Use custom single sign-on to connect your organization’s identity provider. Manage access through Text’s teammate roles, separating administration from everyday customer service work.
Enterprise live chat that
scales support and sales
Bring AI and your team together to resolve questions, qualify leads, and turn buying interest into sales.
Keep control of how conversations reach you as demand grows.
Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.
One workspace. Every conversation.
Meet customers
on every channel
Bring website chat, email, messaging, and SMS into one workspace for your team.
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Live chat
Answer website visitors with your AI Agent or team while they browse.
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Email
Turn emails into tickets with a clear owner and replies from your domain.
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Messaging and SMS
Reply on WhatsApp, Messenger, and Twilio SMS from the same workspace.
Access and security
Fit Text to how your organization manages access, supplier reviews, and service commitments.
Support your security review
Enterprise includes audit logs and security assistance. Bring your requirements into the evaluation so your team can review the relevant documentation and identify questions before rollout.
Agree the service terms
Discuss service level agreements alongside your implementation and usage requirements. Define the offer with the Text team, including any custom AI workflows your business needs.
Enterprise security and compliance
Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance. The chat widget meets WCAG 2.2 AA accessibility standards.
- CCPA
- WCAG 2.2
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SOC2
- GDPR
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PCI DSS – SAQ A
- BBB Accredited Business
- Data Privacy Framework
“It was the easiest and most complex API I have ever used. I was able to extract everything by myself from the system to analyze the data. Such a powerful connection. The data was absolute gold.”
Workforce Systems Expert, Milano Cortina 2026 Winter Olympics
Built around your workflows
Act on order and CRM data in every conversation
Connect Text to your business systems so your team and AI can act while helping customers.
Connect your systems
Use a supported integration or build a connection through the Text API around the data your team needs. With Shopify connected, agents can check a customer’s latest order alongside chats and tickets.
Explore integrations
Give your AI Agent Custom Skills
Configure a Custom Skill to call an external service through a webhook. Your AI Agent can check delivery status, retrieve account information, or send captured lead details to your CRM.
Explore AI Agent skills
Turn repeatable steps into workflows
Build workflow automation from triggers and actions. Start from a template or create a workflow for your process, test it before launch, and check its runs. Steps can tag chats, create tickets, or send leads to your CRM.
Explore automation
Connect your AI assistant through MCP
Use Text’s MCP server to search tickets and archived conversations from a compatible AI assistant. The connection respects your existing Text permissions.
Connect through MCPSee which conversations drive sales
Understand which conversations lead to sales, where leads need follow-up, and where customers need better support.
Track sales from conversations
With sales tracking configured, see orders and revenue attributed to chats, including AI conversations. Use the results to understand which interactions lead to purchases.
Follow up on sales leads
Use contact details collected in chats to follow up with potential customers. Define how these inquiries connect to qualified opportunities in your CRM.
Find gaps in your service
Review response times, missed chats, ticket resolution times, and customer satisfaction. Use what you learn to improve coverage, knowledge sources, and handoffs.
Control context for each team
Route chats
to the right team
Organize sales, support, and billing around the requests they own, while keeping routing, context, and coverage clear across every conversation.
Route the request to the right people
Route website, Messenger, and SMS conversations to the appropriate team. Automatic assignment distributes work to available teammates.
Keep customer context close to every teammate
Review past chats, tickets, website activity, and orders in the customer profile. Add internal notes and tags for the next teammate.
Help your team during the conversation
Supervise live chats and take over when needed. Review performance, customer ratings, and team activity to plan coaching and coverage.
AI tuned to your business
Answer recurring questions with trusted knowledge, then hand off requests that need people.
Give AI the knowledge it needs
Connect websites, documents, and knowledge base articles. Set instructions and tone, preview answers, and use conversation reviews to close knowledge gaps.
Make human handoff part of the setup
Transfer chats to available teammates or selected teams when AI cannot answer or a customer asks for a person. Create a ticket when nobody is available.
Capture buying interest while you help
Collect contact details during the conversation. With a configured Custom Skill, send the information into another system for sales follow-up.
Plan your enterprise rollout
A tailored path from your first conversation to a rollout plan your teams can act on.
1
Tell us what your team needs
Share your workflows, integrations, and rollout priorities in a short enquiry.
2
See a demo relevant to your business
Explore the Text workflows that match your channels, teams, and customer journey.
3
Scope the rollout and custom pricing
Align on usage, access, integrations, migration, service terms, and implementation.
How enterprise customer support works in Text
A customer contacts one of your regional branches about an unexpected charge. Resolving it may involve an AI Agent, a support agent, and a billing specialist. Here’s how Text keeps a clear owner at each step.
Route the request to the branch’s support team
Create chatting teams for the customer streams your enterprise handles, by branch, department, or request type, and let chat routing send each conversation to the right team.
In this example, the branch’s support team owns the first response. Automatic assignment spreads chats across available teammates, with backup agents helping when primary agents reach capacity.
Let the team’s AI Agent handle the first questions
Each AI Agent can work within a specific team, with its own knowledge, instructions, languages, and Skills. Multiple AI Agents are available on Growth and Enterprise plans.
For the billing question, the AI Agent explains the published policy and, with a configured Custom Skill, retrieves details from a connected system. When the customer needs a person, the handoff passes the chat to an available teammate or team.
Give the human agent context for the next decision
The support agent now owns the conversation. They see what the customer already said, plus past chats, tickets, and website activity in the customer profile.
Account information from other systems depends on the integrations you configure. Customer data stays protected along the way, with encrypted connections, separated customer data, and audit logs. See how Text keeps customer data secure.
Assign a ticket when the case needs investigation
If the charge needs a longer review, create a ticket and assign it to the billing team. The ticket includes a chat summary and a link to the original conversation.
Ticket rules can distribute this work. Text can also create a ticket when an AI handoff can’t reach an available teammate, so requests outside staffed hours still get a follow-up.
Use analytics to find where the process needs attention
AI resolution and transfer metrics show where automation answers questions and where people step in. First response times, satisfaction, and ticket resolution times show how the rest of the journey performs.
Use those findings to refine AI knowledge, routing, or coverage. For sales inquiries, review attributed chat sales and follow captured leads in your CRM.
Enterprise live chat FAQ
What makes Text Enterprise different from a standard plan?
Text's standard plans include core customer service capabilities. Enterprise provides a custom offer with additional controls and services, including custom SSO, audit logs, service level agreements, and implementation support. Discuss your access, usage, and workflow requirements with the team to establish which plan fits.
Is Text the same product as LiveChat?
Text is a separate product from the company behind LiveChat, HelpDesk, and ChatBot. Starting a Text trial does not automatically move an existing LiveChat account. If you already use LiveChat, discuss your current setup and migration requirements before making changes.
Does AI keep working when our team is offline?
Your AI Agent can answer using its configured knowledge when human teammates are unavailable. If a question needs a person, you can enable ticket creation as the fallback when a handoff cannot reach an available teammate. Set and test that behavior before launch.
Can we customize live chat for our website?
Help visitors while they explore your offer. Add a chat widget that matches your brand, choose its interface language, and let customers reach your AI Agent or team from the page they're viewing.
How does Text handle customer support emails?
Turn incoming emails into support tickets through email forwarding. Assign each request, track its status, and reply from Text. Connect your own email domain so customers recognize the address responding to them.
Can we answer WhatsApp and Messenger messages in Text?
Connect WhatsApp and your Facebook Pages to receive customer messages in Text. Your team can answer from the same inbox they use for web chat. On WhatsApp, your AI Agent can also respond when your people are offline.
How does Text handle SMS through Twilio?
Bring text messages into Text through Twilio. Route conversations by the number a customer contacts, so a sales inquiry and a support request can reach different teams.
Can Text connect to our CRM?
Custom Skills support webhook connections to external systems. Depending on your CRM's available endpoints and the integration you configure, this can support retrieving information or sending lead details. Bring the exact workflow to the first call so the team can review the connection and any development needed.
Where can our security team review Text?
Start with the Text Trust Center. For Enterprise, discuss your security requirements alongside custom SSO, audit logs, and the proposed service level agreement. Confirm any specific hosting, data-handling, or contractual requirements during that review.
How much does Text Enterprise cost, and how long does rollout take?
Enterprise uses custom pricing. The offer and rollout plan depend on your usage, workflows, integrations, and implementation requirements. Share any migration needs during the assessment so the team can establish scope and timing before you commit.
Are the features on this page included in my LiveChat plan?
No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.