Separate Greeting Timing for Mobile Devices

We would like to have a different set of greetings for mobile devices. What is the best way to acheive this while still using Chatbot too?

We have a 2 second delay before a greeting on our website, but I would like to make that delay different for mobile devices or use other triggers to bring the greeting for mobile. Since the mobile chat takes over the whole page, I don’t want to be so intrusive.

Thanks in advance for your help!
I looked for answers but was not able to find this specific detail.

Hello! :wave:

There are two ways to achieve that.

First, you can load custom variables to load on your website and then create different greetings for moble/desktop that will show in regards to this variable, similar to the way shown below:

You can also create two groups, one for mobile and one for desktop and then specify the group in code on site:

Let me know if that helps!

Thank you so much. I will try it and let you know if I have questions.

1 Like