Google My Business Messages integration?

Is there an integration to link your Google My Business pages and as a result the mobile messaging option for clients to LiveChat? I looked through the marketplace and didn’t see anything. If there isn’t one, maybe you’d consider adding it to the list for potential development?

We’ve recently linked our Messenger to LiveChat (now that the integration is free, yay!) and it’s great having all the communication in one place via LiveChat. Would be great to be able to have all our Google My Business text messages go through Chat as well.

Thanks!

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Hello, @melissa.hannam!

Thank you! We’re glad that you find it useful :slight_smile:

Unfortunately, we do not provide such an integration. Google does not provide Messaging documentation to other developers, therefore we don’t have the means to create it.

But there is an other way: if you want customers to contact you via LiveChat on your Google My Business pages, you can place there a direct chat link.

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It appears it’s supported now by Google - Business Messages  |  Google Developers - well at least in some capacity. Would be great to have official support via LiveChat Inc.

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Ok, thanks for the info!

I’ll pass it to our Integrations team :slight_smile:

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Any update on this integration?

Hello!
As for now, this integration is still on our radar, but right now, we focus on creating an integration for Whatsapp.
Creating this particular integration depends on external developer; we don’t plan to create a native one. It should happen later this year.

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Also keen for this to happen ASAP :slight_smile:

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How/where can I place the direct chat link please?

Hey! Looks like LiveChat can become a partner with Google Message to extend this service to their user. There are other live chat providers who are now a partner and their clients are levering from this massive enagement game changer product.

Any news regarding this, many providers are already offering this, and this seems as something a lot of businesses would want to try.

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Hello!

I can assure you that we are aware of this possibility, but unfortunately, I can’t give you any ETA for this :confused:

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I think I speak from all here that this is an urgent integration to move into the future and keep our advantage against competitor. We need an ETA.

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We’re looking forward to this feature too! :slightly_smiling_face:

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Same here, is there any update on this @Lukasz_W ?

Hi!
Unfortunately, we do not plan on implementing this feature anytime soon.

Hi all,

We’ve recently done custom integrations with Google My Business Messages for a few clients via chatengineers.com and seen first hand how effective of a channel it can be when utilised so we’re working on building a marketplace app to make integrating LC with GMB messaging seamless. It’s a work in progress at the moment (so watch this space) but happy to connect and help with getting you set up on it - feel free to drop me a line via adil@chatengineers.com

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That’s interesting! The link to your page is not working. Could you give us the correct one?
We’d like to know more about this integration :slight_smile:

Ahh my bad - entered a typo in the domain :see_no_evil: (now amended)
The link is: www.chatengineers.com - the GMB app is still under development but there are a few links to some of the apps we currently have live on the marketplace

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Cool! Can’t wait to see it live! :raised_hands:

Looks like this has been out for awhile now, as a long time customer Im considering switching providers so that I don’t. have to have my chat agents have two windows open for no good reason.