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Recent articles

Sell22 min read | Jul 02 | Natalia Misiukiewicz
Top Live Chat Tips for Sales: Boost Your Online Conversions Today
Ever browsed a website, found something interesting, but had one tiny question before buying, only to realize there’s no one around to help? You wait. You click around.... read more

Support32 min read | Jun 30 | Natalia Misiukiewicz
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more

Connect8 min read | Jun 26 | Jacquelyn Dunham
AI Bots and Compliance: What You Need to Know About Using AI in Customer Communication
AI bots are now a go-to tool for modern customer service, helping teams deliver quick, efficient, and scalable support. Whether it’s answering simple questions or guiding... read more
![Customer Service Quiz [Questions & Answers]](/success/bg_blog2-8-1_3326705277633244639_hu801ad59bc374be8cb61d57fd90057b32_0_564x204_fill_box_smart1_3.png)
Support4 min read | Jun 25 | Jacquelyn Dunham
Customer Service Quiz [Questions & Answers]
Basic Customer Service Skills Quiz Are you a support pro? Test your knowledge in our free customer service test. Please read all the possible answers before picking the... read more

Sell19 min read | Jun 17 | Natalia Misiukiewicz
Does Live Chat Increase Conversions? Key Insights for Your Business
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more

ConnectGrowSupport8 min read | Jun 13 | Jacquelyn Dunham
Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support
What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine,... read more

GrowSell12 min read | Jun 13 | Natalia Misiukiewicz
Maximizing Your Live Chat Average Order Value: Key Insights for 2025
Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy:... read more

Support16 min read | Jun 11 | Natalia Misiukiewicz
How to Improve Live Chat First Contact Resolution and Reduce Customer Churn
When 73% of customers say that valuing their time is the most important thing a company can do during a service interaction, it sends a loud message to support... read more

ConnectGrowSupport48 min read | Jun 09 | Jacquelyn Dunham
The 24 Best Customer Service Books in 2025
Great support turns a quick sale into a lasting relationship - and often a vocal advocate. Learning how to create those moments is the most valuable skill in business... read more

Support22 min read | Jun 06 | Natalia Misiukiewicz
Smart Live Chat Greeting Examples for Better Customer Conversations
Visitors arrive on your website with a mission: to find something, buy something, or solve something. The problem? If they don’t immediately know where to go or what to... read more