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LiveChat for Managers: Adding LiveChat to Your Website and First Steps After
It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers.
Blog posts in this series are dedicated to those who are responsible for customer service in their companies and those who manage teams working on chat. If you’re also responsible for development in your company, it’s proper knowledge for you as well.
Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. Then, we’ll go straight into implementing it on your website.
Start being available for your customers
With LiveChat, you can make the first step towards a conversation with a visitor browsing your website. You can simply invite them to a chat by sending an automatic greeting, e.g. “Hi, how can I help you with?” This way, you let visitors know there is someone on the other side - available and ready to help. It also gives a sign that your business is trustworthy and responsive which increases the chances of visitors making a purchase from you, not someone else.
When it comes to buying online, customers sometimes hesitate to call you because “it’s not that big of a deal to make that call” and emails seem like too much struggle. Chatting is easy and casual. You have a chance to get to a visitor right at the moment they need your help, even if they’re not ready to ask for it.
And it’s your chance to turn that browsing visitor into a customer and make a first sale on chat. Once you do that it’s a deal breaker for your business. You will want to do it more and more, and we’re here to show you how.
Measure your customer service performance
Having a customer service team in your company means you should measure its performance. How do you know whether they handle customers the right way and if customers will come back? And how can you measure it with LiveChat to know it’s profitable?
With LiveChat, you can actually build and manage your support and sales team. You can create agent accounts and divide responsibilities. You can decide whether you want them to work on chat only, or you want them to answer phone calls and emails at the same time.
It’s up to you. But whatever you decide, you can set agents’ working hours inside the app.
Then you can measure their performance. You’ll get:
- a clear picture at your support efficiency - how long are the agents available, how many chats they handled, what is the customer satisfaction score.
- the detailed reports to measure your customer service improvement and efficiency, like first response time, solved tickets or tickets sources.
We offer 30 days LiveChat free trial, so if you still don’t have LiveChat on your website, now is the right time to change it!
Once you’ve signed up to LiveChat, it’s time to add it to your website. After that, it’s only fun - playing around with it, customizing its look and answering those first chats. Exciting!
Install LiveChat on your website
Here’s how you can do it:
Log in to your LiveChat account and go to Settings → Channels → Chat widget.
Click on, copy code.
Paste the code to your website’s source code before the tag.
Once you’ve successfully added LiveChat code to your website, refresh the page. You should see a chat widget in the bottom right corner.
If you have any troubles with installing LiveChat, talk to our support - they’re ready to help 24/7.
You can also install LiveChat using integrations. If you’re running your website on platforms like WordPress, Shopify or BigCommerce, we’ve got you covered! We offer detailed setup tutorials for just about any CMS, web builder and ecommerce platform out there. Check out here: Install LiveChat using integrations.
Once you have a chat on your website, it’s time to customize the look of it and adding the first agents.
Customize the look of your chat so it matches your website
You can customize the look of your chat to make it match your website. You choose from the two themes.
You can also decide whether you want your chat to display as minimalistic Bubble or simple yet functional Bar.
You can pick your color and the position of your chat widget. And once you add agents, you can choose their picture (highly recommended to show the real ones!) There are many ways of playing around with a chat widget, changing its look and adjusting to your needs - here’s a detailed guide to customizing your chat.
Too much information at the beginning might scare you, so I think that’s it for now guys! You will find many more details in our Knowledge Base.
In the meantime, get ready for the next post: LiveChat for Managers: Plan your team’s work with these features. You’ll learn about creating teams and managing their accounts, roles in LiveChat, grouping your agents and planning first days on chat.
See you soon!