Content Writer
As businesses expand across borders and time zones, the need for continuous customer support team operations has become more critical than ever. The Follow-the-Sun (FTS) model offers a practical solution by distributing work across globally dispersed teams, enabling around the... read more
Support9 min read | May 16 | Sylwia Kocur
Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However,... read more
Support20 min read | May 16 | Sylwia Kocur
Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more
Support18 min read | May 14 | Sylwia Kocur
Let’s be honest, when you’re chatting with a business online, the last thing you want is to feel like you’ve been left on "read." Whether you’re trying to get help with... read more
Support7 min read | May 14 | Sylwia Kocur
When someone starts a live chat, they don’t want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) — how... read more
Grow9 min read | May 12 | Sylwia Kocur
Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale... read more
Connect18 min read | May 09 | Sylwia Kocur
Let’s be honest, nobody likes waiting on hold or digging through endless help articles to get a simple answer. That’s why live chat software has become an essential tool... read more
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