Content Writer
Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned responses are here to give customer service agents a fast, consistent way to answer common questions without... read more
Support12 min read | May 13 | Natalia Misiukiewicz
Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration... read more
Sell17 min read | May 07 | Natalia Misiukiewicz
You only get one shot at a first impression — and online, that shot lasts about 8 seconds. That’s all the time you have to capture a visitor’s attention before they... read more
![How Much Does Live Chat Software Really Cost? [With Examples]](/success/pexels-pixabay-128867-2560x1440-1_10796626026541907814_hu99c8d1311d9a987c1969d8217764ff54_0_564x204_fill_q75_box_smart1.jpg)
Support20 min read | May 05 | Natalia Misiukiewicz
Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots,... read more
Support20 min read | Apr 30 | Natalia Misiukiewicz
Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help... read more
Support12 min read | Apr 28 | Natalia Misiukiewicz
Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more
Support19 min read | Apr 22 | Natalia Misiukiewicz
When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more
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