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#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Support
6 min read | May 31 |
What’s So Scary About AI in Customer Service?
AI can be a valuable tool to help customer service teams better serve customers. It can provide real-time information, automate repetitive tasks, enhance messages, and... read more
Sell
10 min read | May 30 |
6 Stages of the Sales Process and Everything You Need To Know About Them
You feel like there's no reason to complain about your sales team's results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more
Support
7 min read | May 23 |
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more
Support
10 min read | May 11 |
Why is Customer Service Important?
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings... read more
Support
9 min read | May 05 |
What is a Customer Success Manager?
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more
Inside LiveChat
Inside LiveChat
7 min read | 13 Oct | Kuba Rogalski
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more
Inside LiveChat
8 min read | 16 Sep | Marta Kuzma
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need... read more
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Trending articles
From Patience to Problem-Solving: 25 Customer Service Skills
In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more
Support
30 min read
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Mar 04
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Best Live Chat Examples – Real Conversations We Can All Learn From
Life writes the best stories, including the ones from behind virtual service desks. If you're looking for an effective live chat strategy to copy or "common live chat... read more
Sell
9 min read | Feb 22 |
All You Need to Know Before You Start Working With a Lead Generation Company
A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite... read more
Support
19 min read | Apr 05 |
How to Write a Customer Service Email
Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do... read more
Support
12 min read | Apr 20 |
The Benefits and Strategies of Effective Customer Service Training
We've all experienced bad customer service at some point, and we know how frustrating it can be. Whether waiting on hold for hours or being transferred from one... read more
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