LiveChat helps you delight your customers and fuels your sales.

Recent articles


6 min read | May 31 |

What’s So Scary About AI in Customer Service?

AI can be a valuable tool to help customer service teams better serve customers. It can provide real-time information, automate repetitive tasks, enhance messages, and... read more


10 min read | May 30 |

6 Stages of the Sales Process and Everything You Need To Know About Them

You feel like there's no reason to complain about your sales team's results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more


7 min read | May 23 |

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more


10 min read | May 11 |

Why is Customer Service Important?

Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings... read more


9 min read | May 05 |

What is a Customer Success Manager? 

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

Top picks

Trending articles

From Patience to Problem-Solving: 25 Customer Service Skills

In today's highly competitive business landscape, delivering exceptional customer service is more important than ever. With so many options available to consumers, businesses need to ensure they are providing a high level of service to stand out from the competition. To do this,... read more

19 minutes
Mar 6, 2023

Success in your inbox

Get monthly insights handpicked by our editorial team. Act on it.

Hi! We are glad to have you on our website! Before you start using our website, please note that we use cookies and similar technologies to enhance your website experience, analyze traffic and usage, personalize content to your preferences, and assist in our marketing efforts. By using our website, you consent to allow us, and our partners, to collect, use, retrieve, and store cookies and similar technologies on your computer or other devices. You can revoke your consent at any time in your computer/device browser settings.
Click the Cookies Policy to check how you can control the use of cookies through your device. Your data will be processed in accordance with our Privacy Policy.