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Recent articles

Grow

6 min read | Nov 22 |

Key Live Chat Statistics to Follow in 2022

It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of... read more

Connect

9 min read | Nov 22 |

Wojciech Guminski

Live Chat Routing – Lead Customers in Distress to Their Heroes

If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a... read more

Support

13 min read | Nov 15 |

10 Types of Customers and How to Handle Them – Best Practices

When working in customer service, you will be dealing with many different situations and with a variety of prospects and types of customers who want to resolve their... read more

Support

7 min read | Sep 19 |

Tomasz Ziętek

Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make... read more

Connect

7 min read | Sep 19 |

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

Top picks

Trending articles

The 6 Best Knowledge Base Software Platforms for 2022

Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more

7 minutes
Aug 2, 2022

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