LiveChat® for retail
Turn visitors into loyal customers with live chat built for retail. Answer product questions, recover abandoned carts, and deliver experiences that boost sales.
Free 14-day trial No credit card required 24/7 availability
35,000+ companies. One live chat solution that actually grows revenue.
The best live chat helps agents respond faster, handle multiple chats at once, and automate common questions - freeing your team for conversations that need human expertise.
Build canned responses once, deploy everywhere. Your live chat system pulls from past conversations to deliver consistent answers - even when chat volume explodes during Black Friday or seasonal peaks.
Link your live chat tool directly to your knowledge base. Support agents get instant reply suggestions that stay on-brand - less time hunting for answers, more time solving complex customer issues.
AI agents tackle routine customer inquiries around the clock. Self service handles the repetitive stuff outside business hours while your online store keeps converting - no extra headcount required.
One click transforms any message. AI-powered tools expand, rephrase, or adjust tone instantly - helping support agents sound warmer, sharper, or more professional without rewriting from scratch.
Stop drowning in chat transcripts. AI summaries distill every live chat conversation to key points - your support team catches up in seconds and follows up faster across thousands of customer interactions.
Catch every lead. Live chat for retail.
Sign up freeEngage website visitors the moment they land on your online store. Live chat support puts you in front of potential customers at the exact point in their customer journey when they're ready to buy.
Trigger proactive greetings on high-value product pages. This live chat tool helps retail businesses convert curious browsers into paying customers - shoppers who chat are up to 513% more likely to complete a purchase.
AI-powered chatbots tackle repetitive customer questions so support reps focus on what matters. Automated workflows deliver exceptional customer experiences that improve customer satisfaction without exhausting your team.
Your chat widget accepts customer chats anytime - day or night. Self service features give existing customers and late-night browsers instant answers to urgent questions, no overtime required.
Message sneak peeks and canned responses let chat agents reply to customer inquiries in one click. Handle multiple chats at once and crush high chat volume without adding headcount to your support team.
Capture customer details securely with enterprise-grade data security. Your live chat solution syncs with your ecommerce platform instantly - giving support agents chat history and customer sentiment at their fingertips.
Plug into 200+ tools in minutes - ecommerce platforms, CRMs, your ticketing system, Facebook Messenger, and every support channel you already use. Our open API lets you build exactly what your online store requires.
Live chat customer support is a way to answer questions in real time via a small chat widget on your website. It allows support agents to provide immediate assistance to website visitors, resolve customer issues instantly, and guide shoppers through their customer journey - from product questions to checkout.
Yes - AI agents handle up to 50% of routine queries immediately at any time of day. Your live chat system combines 24/7 self service elements with intelligent automation that captures customer requests and answers common customer questions even outside business hours. This ensures existing customers and potential customers always receive assistance.
Absolutely. Shoppers who use live chat are typically 20% more likely to convert than those who don't - and can be up to 513% more likely to become customers. Live chat acts like a digital sales associate, helping you answer customer questions, share pricing information, recommend specific products, and recover abandoned carts through personalized offers.
Yes - you should check if the live chat software you're considering has integrations with Facebook Messenger, Instagram, WhatsApp, and email. The best live chat software connects all your support channels in one place, allowing support agents to manage customer interactions across platforms without switching between tools. LiveChat integrates with 200+ applications.
Look for key features including: AI-powered chatbots for handling routine inquiries, canned responses for common customer questions, seamless integration with your ecommerce platform, chat transcripts and chat history for context, proactive chat triggers to engage website visitors, multichannel support including Facebook Messenger, and detailed analytics to track chat volume and customer satisfaction metrics.
Live chat software helps improve customer satisfaction by providing instant responses that meet customer expectations. The average ecommerce live chat conversation has a satisfaction rate of 86.06%. Support teams using live chat respond faster than email or phone support, and customers appreciate getting answers without waiting on hold or searching for contact information.
A good live chat system for retail incorporates self service to help customers quickly find answers without waiting for support agents. Self service features can reduce the volume of support tickets by over 50% by giving website visitors instant access to answers for common inquiries. When customers need more help, they're seamlessly connected to chat agents.
Many live chat tools offer features like canned responses that let agents reply to customer questions with pre-written answers in one click. Support reps can handle multiple chats simultaneously, use chat history to understand customer context instantly, and leverage AI suggestions to respond faster. This dramatically increases efficiency compared to phone support.
Live chat enables you to gather customer feedback directly through conversations and post-chat surveys. You can track customer sentiment, monitor customer details, and collect data that provides actionable insights into customer needs. This customer data helps improve your products, services, and support strategies while maintaining strict data security standards.
LiveChat offers a 14-day free trial with instant access to all the features - no payment required. While not completely free long-term, this free plan period lets you test how live chat improves customer experience, helps your support team assign conversations efficiently, and delivers ROI for your retail business. Many businesses see results within the first week of implementing live chat.
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