LiveChat® for airlines
Help passengers find flights information, request wheelchair assistance, and connect with crew members - all from one chat platform. Deliver fast online assistance that reduces phone wait time.
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More than 35,000 companies - from airlines to enterprises - rely on LiveChat to help passengers and support crews.
Our AI helps your agent team respond to passengers faster. Handle request surges during delays, gate changes, and disruptions while crew members focus on complex assistance needs.
Create reply templates once and reuse them for common trip questions. AI learns from your team to help agents provide consistent assistance across every chat - no matter how many passengers connect simultaneously.
Link your knowledge base so AI generates accurate replies about flights, upgrades, and wheelchair assistance. Your crew members deliver reliable information with less effort - perfect for airlines handling thousands of trip inquiries daily.
Our AI resolves over 60% of routine requests instantly - from flights status to gate changes. This automation helps passengers find answers any time, letting your agent team focus on complex assistance that requires a human touch.
Use AI to expand, rephrase, or adjust message tone. Need friendlier English or more formal assistance? Perfect for agents managing multiple chat conversations about trip changes, cancellations, or service dog requests.
No time to review full transcripts? Get AI summaries of every conversation so your team can check key points, log notes, and continue helping passengers without missing important trip details.
Start free. Help passengers today.
Sign up freeSet up automated greetings based on website action, pages visited, and browsing patterns. Proactive chat invitations help airlines connect with passengers seeking assistance - boosting satisfaction by up to 20%.
Smart routing meets real requests. Organize agents by specialty, enable automatic distribution, and transfer chats seamlessly - so passengers asking about wheelchair access or seat upgrades reach someone who can actually help.
Access traveler profiles and trip history to personalize every interaction. Connect your systems to manage passenger requests with all details your agent needs - flight status, service dog documentation, and assistance preferences.
Message sneak peek shows what passengers enter before they submit. Create templates for common questions about gate changes, flights, and trip modifications. Handle multiple chats at once - one agent can assist 4 to 6 travelers simultaneously.
Add AI and chatbots to answer routine questions instantly, then transfer to crew members when needed. This approach lets small teams deliver enterprise-level assistance - even during irregular operations.
Every chat generates data for remarketing and improvement. Use reporting to review performance, check satisfaction scores, and find patterns that help refine your assistance strategy across all flights and trip touchpoints.
Connect chat with tools you already use. LiveChat integrates with HelpDesk for tickets, WhatsApp, Messenger, and Apple Messages - all passenger conversations in one place. Easy to link and start in minutes.
Yes - live chat is a critical customer service channel for airlines. It offers 24/7 instant assistance and maintains higher satisfaction scores (around 73-87%) compared to email (61%) or phone (44%). Passengers can request help with flights, trip changes, wheelchair assistance, and more without waiting on hold.
Most airlines let you connect with an agent through their website chat feature. Simply click the chat widget, submit your request, and continue the conversation in real time. You can also find contact information including phone numbers and email on the airline's website.
AI-powered chat automatically monitors real time data and notifies passengers about delays, gate changes, and cancellations before they request help. Advanced systems can execute rebooking and handle refunds without human intervention - getting travelers back on track faster.
High-performing AI chat systems resolve up to 75-93% of routine inquiries without human intervention. This significantly reduces call center volumes while passengers experience millisecond response time for questions about flights, trip status, and basic assistance requests.
Absolutely. AI-powered systems excel at managing surges during irregular operations - flight cancellations, weather delays, and schedule changes. Chat handles volume spikes that would overwhelm phone lines while keeping passengers informed and offering rebooking options.
American Airlines offers chat assistance for quick answers to travel questions 24/7. Many major airlines now provide online chat as passengers increasingly prefer text-based communication over phone calls for trip inquiries.
United Airlines provides text-based assistance. You can get help by texting UNITED to 32050 or using their online chat features. This lets travelers check flight status, request upgrades, or get wheelchair assistance without the wait time of phone calls.
Yes - modern chat systems communicate in over 100 languages, reducing barriers for international travelers. AI uses Natural Language Processing to understand intent and provide immediate responses in English and other languages, making assistance accessible globally.
Passengers can submit special assistance requests directly through chat - including service dog documentation, wheelchair assistance, and mobility needs. The agent or AI can log these requests, check availability, and continue coordinating with crew members to ensure safe travel.
Yes - LiveChat uses enterprise-grade security to keep passenger data safe. You can securely share booking confirmation numbers, trip details, and select assistance options. All communication is encrypted and protected according to industry standards.
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