Median
Median
Chat and CoBrowse with your customers at the same time.

Interested in what your visitors are looking at your store? No problem. Our Median integration enables you to chat with your website visitors and CoBrowse with them at the same time. You can understand your customers’ interests, easily define problems they are experiencing on your website, solve their issues and help them complete the checkout process.

Median CoBrowse is a simple tool that lets you see what your customers are browsing. The solution supports all mobile devices and works in real-time so you can quickly understand your customers' context and address their issues.

What’s more, the solution doesn’t save and gather screen sharing data as well as hides all sensitive information such as credit card details. Thanks to it, you can be sure that clients’ data won’t leave their browsers.

All in all, Median helps to diagnose and solve clients problems much faster, and in effect, boosts customer satisfaction.

Key Features
Dead-easy installation

At LiveChat when we say that something is dead-easy, we mean it. This time it applies to LiveChat-Median integration, where neither you nor your customers will have to install anything in order for the integration to work. It's almost like magic!

CoBrowse with your customers

Now you can not only chat but also CoBrowse with your customers a the same time! Use this opportunity to help out your customers whenever they encounter a technical issue that they cannot overcome by themselves.

Benefits
Easy troubleshooting

Solve customer problems in real time, save both your and your customers' time, and close more sales.

Improve customer satisfaction

One click - that's all it takes to access a customer's browser window in real-time. Provide adequate help when needed and leave your customers delighted.

Tutorial & Support
App tutorial and setup instructions how to use and properly configure this app with your LiveChat account.
Contact to get help and support. You can also suggest improvements or request new features in the upcoming versions of Median.
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