Solve customers’ problems and increase their satisfaction. Integrate LiveChat with UpScope to start a screen sharing session every time your client is experiencing a problem. Quickly define problems, guide customers on your website or indicate where they need to click to complete a specific action. Finally chat with customers in real time, provide adequate help and save customers frustration caused by technicalities they don’t understand.
Upscope is an online tool that enables you to carry out screen-sharing sessions with customers while chatting. You can also send a link to your co-browsing sessions to your team members so that they can easily join in.
When the user begins a chat, you will have a ‘screen share’ link available right there within the LiveChat panel. Click it once to see the user moving around on your website.
Just a few seconds - that all it takes to see a customer screen and then click again to co-browse with them. You can highlight buttons on their screen, click for them, scroll for them and type for them as if you’re sitting right there holding the mouse.
Non-tech users are some of the hardest to support. They can take up an hour of time for a support request that normally takes minutes. See their screen and why they struggle to fill in forms, highlight what’s missing, click for them when they still don’t get it, scroll to the right part of the page if they’re not on it.
Companies also use Upscope for key onboarding steps. Remotely take a customer through your entire web app, clicking through the key pages and educating them on the key features as they sit back and watch. This changes a user who might churn into a customer who stays.
Solve customer problems in real time and save both your and your customers' time.