Twilio for whatsapp integration would be great. We can use it to send outbound whatsapp message. Inbound message will get sent to Livechat making it true omnichannel solution.
The current third party whatsapp solution is inbound related only. If we could have twilio whatsapp integrated like the Twilio SMS would be great.
Wechat, WhatsApp are 2 of the biggest social messaging app with more than 1.5billion users. Please integrate both as top priority as many many users are using these chat solutions instead of webchat now.
Also please see the true omnichannel widget. Please have this as top priority in 2020. User can choose to chat via the widget or click social messaging button to chat with their preferred app, be it whatsapp, wechat, viber, line etc.