With Zapier you can easily connect LiveChat to multiple services that allow you to store chat transcripts, create new contacts in your CRM and much more.
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Zapier connects your LiveChat® account to the tools your team already uses. You can store transcripts, add new CRM contacts, trigger follow-ups, and automate repetitive tasks without touching the API. Here’s how it works: set LiveChat® as the trigger app and choose the chat event you want to track, such as a new chat, a first customer message, or a chat ending. Then pick the action app and define what should happen next across your connected services. This automation keeps your data organized in the background so your team can focus on conversations that drive sales and deliver more personal support.
Grab attention with an always-on live chat window that encourages conversations, answers customer queries instantly, and turns visitor interactions into sales.
Use personalized invitations to engage visitors, convert more leads, and understand on-site behavior.
Track how automation impacts your support metrics. Sales Tracker helps you identify the chats, agents, and workflows driving the most revenue. With real-time analytics, you can monitor event triggers, measure agent response times, and optimize workflow processes - all while gaining clear insights into customer data and conversion paths directly in your LiveChat dashboard.
Match your chat widget to your brand and easily customize its design, placement, and behavior.
Connect LiveChat as a trigger app in Zapier to integrate your live chat with 7,000+ apps and services. Use this Zapier live chat integration to automate your workflow in ways you've never imagined - create complex workflows across your business tools automatically.
With this Zapier integration, you can automatically move chat data from LiveChat to other apps and services without manual copy-paste work. Set up triggers that activate when specific chat events occur, then choose your action app to handle the response automatically.
Combine LiveChat with a range of popular apps and services using Zapier - no coding needed! Create zaps that trigger automation across your CRM, Google Sheets, email services, support tools, and more. Automate repetitive tasks, manage contacts efficiently, and enhance your team's workflow with seamless integration across all your business apps.
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$1.5M
revenue added in 6 months with LiveChat and ChatBot
+25%
increase in average order value after implementing LiveChat
125K/yr
chats automated with LiveChat and ChatBot
AI features help your team respond quickly, provide better answers, and boost customer satisfaction — and they capture valuable leads along the way.
Create a reply once and reuse it everywhere. NLP learns your style, keeps responses consistent, and lets you stay focused on growing your business.
Connect LiveChat to your knowledge base to generate accurate, on-brand reply suggestions automatically. Your team delivers consistent answers with less effort and gains more time for meaningful customer conversations.
LiveChat's AI chatbot answers over 60% of routine questions instantly 24/7 - leading to happier customers and faster sales, while capturing contact information. Trigger zaps when the chatbot escalates a conversation to your team, ensuring seamless handoffs.
AI-powered text enhancement helps you rewrite, summarize, or adjust tone so every message sounds friendly, formal, or concise — and always right.
No time for full transcripts? AI gives you instant summaries to spot key points, follow up quickly, and target campaigns with better insights.
Connect your LiveChat account
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Set up your trigger event
Choose which chat event will trigger your automation - like "New Chat Started" or "Chat Ended." Click "Save + Continue," then "Fetch & Continue" to test and confirm the trigger works with your LiveChat account.
Configure your action app
Select your action app where chat data will be sent - Google Sheets, your CRM, email services, or support tools. Choose the specific action (like "Create Row" or "Create Contact"), connect your account, and set which data fields should be forwarded automatically.
Test your zap and go live
Test your workflow by starting a new chat in LiveChat and watching data flow to your action app. If successful, click "Finish" and turn your zap on. Your automation now saves hours by handling repetitive tasks 24/7 across your business apps.
Transformed our support workflow with automation
We connected LiveChat to our Zapier account and immediately saved hours each week. Every new chat triggers an automatic update to Google Sheets where we track all customer contacts. Our CRM syncs in real time, and our team receives instant notifications. The Zapier integration changed how we manage customer data and follow ups. We set up complex workflows without writing a single line of code. This automation tool enhanced our entire support process.
06.03.2024
06.03.2024
Zapier integration that streamlines lead management
The Zapier live chat integration transformed how we capture and manage leads. When visitors start a conversation, our workflow automatically creates new contacts in our CRM, adds them to our email list, and logs the chat transcript to Google Sheets. We can search through all our chat data to find patterns and optimize our response strategy. Our team saves 20+ hours per week on manual data entry. The automation features are exactly what our business needed.
12.05.2022
12.05.2022
Perfect for growing businesses
As a small business, I needed simple tools to connect our customer support services with the apps we use daily. The Zapier integration gave us everything to automate routine tasks - no developers required. Now we handle chat data management, ticket creation, and CRM updates automatically. The tutorial made setup easy, and we created our first zap in under 10 minutes. We can trigger actions across multiple apps from a single chat event. The free trial let us test everything before committing to a paid plan.
26.08.2025
26.08.2025
Automation that actually saves time
Before connecting LiveChat with Zapier, our agents manually logged every conversation, copied contact details to Google Sheets, and created support tickets one by one. Now automation handles all repetitive work. When a chat ends, our workflow automatically saves the transcript, updates our CRM, and schedules follow ups. We set up different zaps for different conversation types. The connection is reliable, and we've had zero errors. This Zapier integration pays for itself in time saved every single week.
22.01.2024
22.01.2024
Unlocked full potential with workflow automation
Connecting LiveChat to Zapier was our best decision this year. We configured multi-step workflows that trigger based on chat content, visitor behavior, and agent tags. Our ChatBot handles routine questions 24/7, and when it escalates to an agent, Zapier automatically pulls customer data from our CRM to give context. We create tickets, log conversations, and send personalized content all through automation. The combination of AI support and workflow automation delivers exceptional results. Our team manages twice as many chats without adding staff.
10.11.2024
10.11.2024
Enhanced efficiency across all teams
Managing chat data used to consume hours of our team's life each week. Now Zapier automation handles everything. When a new chat starts, our workflow checks our CRM for existing customer information and displays it to agents. When the conversation ends, all data syncs to Google Sheets, our support tool creates a ticket if needed, and our email service triggers follow ups. We can access chat history from any device or computer. The API connection is secure and fast. This automation enhanced productivity across our entire business.
16.12.2024
16.12.2024
4.5 out of 5 on G2 – based on reviews, trusted by real users.
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