Get the most from your LiveChat using those clever Tips and Tricks!
You will learn how to:
Adjust notifications and plug them into Slack,
Use keyboard shortcuts,
Use canned responses for multiple groups,
Set up email notifications for tickets and daily summary,
Add a chat link to your email signature or a QR code to a poster,
Adjust the chat routing to your business type,
Set up agent’s chat limit and after-login status,
Separate chat session between different domains.
Q&A session after the webinar
Second part available here.
Video from webinar
Questions asked during the webinar
How to have LiveChat available on a website only during work hours?
You can do that by disabling the ticket form that shows up after you go offline. To do that, go to the Ticket form settings and uncheck the Let visitors leave a message after–hours box.
Are canned responses available in all plans?
Yes, they are included in each package.
I don’t want to use tickets. How do I set offline messages to go to a specific email address once they are submitted?
Customer-focused guy. Daniel is always willing to go the extra mile to get the job done. A rebel to the status quo. He loves a challenge. Known to be a book freak and avid long distance runner.
Justyna Janowska
Customer Support Hero
Justyna is a natural when it comes to customer service. She handles all customer cases with great care and dedication.