The Telegram integration allows your customers to start business conversations in a way that feels familiar and convenient, and your team to have all communication in one place.
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Let 900 million Telegram users worldwide chat with you in the messaging app they prefer. It's more convenient so users are more likely to stick with chats. This gives you more chances to help them along the path to becoming loyal customers. LiveChat® agents chat with Telegram contacts just as they do with anyone else – there is no new interface to learn. Integrate Telegram with LiveChat® to enable native chat options for Telegram users and get all available features including Telegram bots, private accounts, group chats, and rich media support.
Use an always-on live chat window to catch attention, respond instantly, and convert visitors into customers.
Engage visitors with personalized chat invitations that increase conversions, qualify leads, and improve customer behavior insights across your website.
Sales Tracker helps you identify the chats, agents, and products driving the most revenue. With real-time analytics, you can track interactions, measure performance, and optimize workflows - all while gaining clear insights into customer data and conversion paths directly in your LiveChat dashboard.
Match your chat widget to your brand’s look and feel, and fine-tune its design, placement, and behavior in a few clicks.
Connect your Telegram account by pasting your bot token - no coding needed. Setup takes minutes and works on mobile, tablet, and desktop. If something feels off, check our step-by-step installation guide. Developers can access advanced settings for deeper customization. Add your bot and start receiving messages from Telegram users worldwide.
Automate routine questions with ChatBot and offer 24/7 support. Send quick replies, photos, videos, and other media through Telegram. Use intelligent routing to send chats to the right agent. Your chatbot answers common questions instantly and collects key customer details so your team can focus on complex cases.
Remove spammy or disruptive users with a tap. Just open the menu in the top right corner of the chat and select Block this user. It prevents unwanted contacts from returning and keeps your conversations focused on real customers.
Ready to generate more sales with Telegram integration?
Sign up freeReply to Telegram group messages directly in LiveChat®. Manage private groups and community conversations without switching apps. Agents can jump into group chats, respond to contacts, and handle multiple conversations at once - on desktop or mobile.
Add up to ten Telegram accounts or bots to scale your communication. Assign different bots to regions, teams, or services. Pick which account handles which customers and update settings as your business grows. Ideal for teams supporting diverse audiences across markets.
Messaging Mode lets you respond anytime - even the next day. Customers can message you whenever they want, and agents continue the conversation when they’re back online. All history stays in sync across devices, so support stays seamless across time zones.
Organize group conversations with topics to keep discussions structured. Agents can quickly find the right thread, reply in context, and manage large communities more effectively - especially when juggling multiple conversations at once.
Use LiveChat® as your central inbox for Telegram, email, social comments, and more. Agents respond faster when every conversation appears in a single dashboard, no matter which channel the customer prefers.
Mobile users read 96% of messages within three minutes. Telegram works smoothly on Android, iOS, and tablets, helping you reach customers instantly with photos, videos, and other media. Fast delivery plus mobile-first design keeps engagement high.
We don’t store your chat data. Your conversations stay private with end-to-end encryption where available. Messages send quickly without volume limits, and third parties can’t access your data - giving you speed, reliability, and peace of mind.
$1.5M
revenue added in 6 months with LiveChat and ChatBot
+25%
increase in average order value after implementing LiveChat
125K/yr
chats automated with LiveChat and ChatBot
Use AI features to help your team reply faster, give stronger answers, and increase customer satisfaction, while collecting high-value leads in the background.
Write a response once, save it, and use it anytime. NLP learns from your previous replies to keep answers consistent and free up time to grow your business.
Connect LiveChat with your knowledge base to auto-generate accurate, on-brand replies. Give your team consistent answers with less work and more time to engage customers.
LiveChat's AI chatbot answers over 60% of routine questions instantly 24/7 - leading to happier customers and faster sales, while capturing contact information for your audience in real time.
Use AI-powered text enhancement to expand, rephrase, summarize, or adjust the tone of any message — whether you want to sound friendlier, more formal, or more concise — so you deliver the right response every time.
Skip full transcripts. AI delivers instant summaries so you can catch up fast, follow up, and run targeted campaigns.
Connect your LiveChat account
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Get your Bot API Token
Open the Telegram app and search for @BotFather. If you already have a bot, tap /mybots to access your API Token. To create a new bot, click /start then /newbot and follow the prompts. At the end, copy your Bot API Token.
Connect your Telegram bot to LiveChat®
Paste your Bot API Token in the LiveChat® settings and click "Save." This simple step connects your Telegram account so messages from users appear in your LiveChat® inbox. The setup is easy and secure - we don't retain your chat data on our servers.
Test and go live
Open Telegram, find your bot, and send a test message. It should appear in your LiveChat® dashboard instantly. Share your bot username on your website, email, and social media so customers can quickly reach you via Telegram.
Transformed our Telegram customer support
We connected our Telegram account to LiveChat® and the results were immediate. Customers on mobile devices prefer reaching us through Telegram live chat instead of email or phone. Our support agents now handle multiple Telegram conversations simultaneously, and the group chats feature helps us organize requests efficiently. Having all messages in one place changed how we access customer data and respond to contacts. The secure platform gives us peace of mind.
30.04.2024
30.04.2024
Telegram integration that drives conversions
The Telegram integration transformed how we engage users who prefer messaging over other platforms. We use quick replies and bot commands to greet contacts the moment they send us a message through Telegram. This feature keeps our support team responsive across all devices - mobile, tablets, and computers. Our customer satisfaction scores doubled, and the benefits are clear in our reviews. Users agree the application is simple to use.
05.08.2024
05.08.2024
Perfect for growing businesses
As a small business, I needed easy tools to communicate professionally across messaging platforms. The Telegram integration gave us everything to get started - no developers required. Now we handle customer communications across Telegram, email, and our website from one place. It's simple to add new contacts, send photos and videos, and reach our community fast. The app works seamlessly on Android, iOS, Windows, and Linux. Customers can tap to message us instantly.
25.11.2023
25.11.2023
Telegram live chat that actually converts
Before LiveChat®, our Telegram conversations were disorganized and impossible to log. Now we track every message, delete spam chats to keep our inbox clean, and access features we didn't know existed. The secure messaging and privacy settings protect our customer data. We can quickly click through chat history and send relevant information. The platform is fast and reliable.
25.04.2025
25.04.2025
Unlocked full potential with Telegram features
Connecting our Telegram bot to LiveChat® was our best decision. We configured routing for messages to different support groups using LiveChat® Teams, and our ChatBot handles routine requests 24/7. The messaging service connection keeps everything running smoothly and secure. We can select which agents receive specific chats, change settings easily, and manage contacts efficiently. The combination of automation and human support delivers exceptional results.
17.11.2025
17.11.2025
Boost user retention on mobile devices
Managing Telegram chats used to be chaos. On mobile devices, users read 96% of messages within three minutes - we use this to change customer engagement and drive conversions. The chat feature means we never miss potential contacts searching for support. We can quickly send photos, videos, PDFs, and other media files. The secure and fast platform protects privacy since they don't retain chat data on their servers. This gives us and our customers peace of mind across all devices and platforms.
20.07.2024
20.07.2024
4.5 out of 5 on G2 – based on reviews, trusted by real users.
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Enhance your sales and customer satisfaction beyond your site by integrating LiveChat® with Telegram, Messenger, WhatsApp for Business, and more, so you can manage all customer interactions and marketing tools through LiveChat®.
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