LiveChat helps you delight your customers and fuels your sales.

Customer engagement

Types of Leads: Warm, Cold, and Everything in Between

There are two types of leads in this world — warm and cold — right? Wrong. Just like life isn't black and white, it's the same when it comes to lead generation. Sure, warm and cold leads are the fundamental division, but there's so much more to lead qualification.  What are... read more

11 minutes
Aug 24, 2023

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LiveChat is a complete customer service platform that delights your customers and fuels your sales

Is Customer Orientation the Key to Business Success?

Have you noticed that the most successful brands seem to know practically everything about their customers? Just look at Amazon or Netflix — no one would ever accuse them of not being customer oriented. They put clients at the center of everything they do, which clearly pays... read more

Ania Rubkiewicz and Kasia Kowalska
10 minutes
May 6, 2022

The Only Playbook You Need to Maintain High Customer Engagement

The whole world is talking about the impact of customer experience on brand loyalty. But did you know that 65% of U.S. customers say that having a positive experience with a company is more impactful for them than advertising? On the flip side, as many as 32% of customers would... read more

Ania Rubkiewicz and Kasia Kowalska
35 minutes
Dec 31, 2020

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